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How do I create an account and become an IMAGE Insider?
How do I change the address, phone number or email on my account?
You can update your account information by Clicking Here or you can call one of our Esthetic Care representatives at 1-855-791-5800.
To change the address associated with your autoship replenishment service, please call one of our Esthetic Care representatives at 1-855-791-5800.
How do I subscribe to IMAGE Skincare emails?
To receive special offers and exclusive tips from our company and our Esthetic Care community, please enter your email address in the "NEWSLETTER SIGNUP" field at the bottom right of this page.
How do I unsubscribe from IMAGE Skincare emails?
To unsubscribe from our email newsletter, simply click the unsubscribe link at the bottom of any IMAGE Skincare email.
How do I cancel my order?
In order to cancel your order please call into our Esthetic Care Center at 1-855-791-5800 to speak with one of our representatives M-F 8:30 AM to 6 PM EST. If you wish to cancel your order during hours we are closed please email our Esthetic Care Center at email@example.com.
What is the status of my order and how can I track it?
Orders are typically processed and shipped within two business days. Please check your email for shipping and order confirmation. Your tracking number will be automatically emailed to you after your order has shipped. Registered users may also login to My Account to view order status and history.
I forgot to order an item. How do I add to my order?
Our orders are fulfilled quickly, please contact our Esthetic Care Center within 1 hour of your order being placed M-F 8:30 AM - 6 PM EST to see if one of our representatives are able to add that item to your order for you.
My order shows as being delivered, but I did not receive it. What do I do?
First check on your front or back porch, perhaps a neighbors house, as sometimes the carrier may leave the package hidden to prevent it from being stolen. If you have tried that and can't locate your package, please contact our Esthetic Care Center at 1-855-791-5800 for assistance with your missing package.
I am not going to be home when my order arrives. What should I do?
Please contact the carrier directly to have your package either held or redelivered to another address. You can log into your IMAGE Skincare account to locate the tracking information for your order. If your order is being delivered by FexEx you can sign up for text alerts for your specific order by selecting the track your package link.
I do not want my skincare left outside of my door if I am not home. What can I do?
You can log into your IMAGE Skincare account to locate the tracking information for your order. If your order is being delivered by FedEx you can sign up for text alerts for your specific order by selecting the track your order package link. Please contact the carrier directly to have your package either held or redirected to another address.
I wanted to order something that is showing out of stock. Can I back order the item?
We currently do not accept back orders for out of stock items.
How do I get a receipt for an order I placed previously?
My shipment arrived and it is damaged. What do I do?
We sincerely apologize if you received any damaged items. Please contact our Esthetic Care Department at 1-855-791-5800 and one of our Esthetic Care representatives will be able to assist you with your replacement or you can email us at firstname.lastname@example.org.
What is IMAGE Skincare's return policy?
IMAGE Skincare does not accept returns or exchanges for items not purchased through IMAGE Skincare directly. All request for returns or exchanges for products purchased at an authorized IMAGE Skincare partner should be directed to location where purchased.
Returns for damages or errors made in shipping must be called into our Customer Care department within 48 hours of receipt of shipment to obtain a return management authorization (RMA) or have your order corrected at 1-855-791-5800. Customer Care’s hours of operation are M – F 8:30 AM – 6:00 PM EST.
IMAGE Skincare does not accept returns on t-shirts, trial Kits, samples or any items sold as final sale.
All other products in unopened, unused retail sizes may be returned within 30 days of initial purchase for a full refund of amount paid, if accompanied by a Return Management Authorization (RMA) number issued by the Customer Care Department at 1-855-791-5800. All shipping charges related to the approved return are the responsibility of the customer. Customer Care’s hours of operation are M-F 8:30 AM – 6:00 PM EST.
All return request for qualified goods with a purchase date greater than 30 days of initial purchase may be returned if there is an expiration date of 1 year or more from the date of the RMA request. Returns for goods with a purchase date greater than 30 days will be subject to a restocking fee of 20% of the actual price paid for the products. All shipping costs associated with an approved RMA are the customer’s responsibility.
All returns must be sent to the attention of the RMA Department, with the RMA number written on the outside of the box and mailed to:
ATTN: RMA Department
7130 Seacrest Blvd
Lantana, FL 33462
Returns will be processed within 10 days of receipt of shipment. Electronic correspondence will be sent to the main contact on the account when the return has been processed. For the status of your return please call our Customer Care Department at 1-855-791-5800, Monday through Friday 8:30 AM – 6:00 PM EST and have your account number and approve RMA number available for reference.
I ordered the wrong product. Can I return it and get the right one?
Yes, it would be our pleasure to send you the correct item. Please call our Customer Care department at 1-855-791-5800 within 30 days of your original order and one of our Esthetic Care Representatives will be happy to assist you.
Can I return a product I purchased at my local spa or doctor's office to you?
All items must be returned to the location or spa you purchased your IMAGE Skincare products from. We only accept returns for products purchased directly from IMAGE Skincare.
How do I request a free skincare consultation?
For a complimentary skincare consultation at any time, we encourage you to take our online consultation here. For a more personalized consultation, we encourage you to speak with one of our highly trained Esthetic Care representative by calling 1-855-791-5800 during call business hours.
What are my payment options?
We accept the following forms of payment: