Order Processing and Shipping Guidelines
IMAGE Skincare uses at its discretion either FedEx or USPS for all shipments within the U.S.
All orders will generally ship within 1 business day from the day of order placement. Carriers continue to report delays due to the impact of COVID-19 on their services. During peak times orders may take 2-3 business days to ship from the day of order placement.
Orders are processed and shipped during regular business hours Monday through Friday, excluding major holidays. For a list of closures please click here https://imageskincare.com/pages/holiday-closures.
- Orders placed over a weekend will ship the following business day.
- All delivery times are based on business days.
- We do not ship to PO Boxes or Freight Forwarders.
- We do not ship to customers outside the continental U.S., AK and HI.
- AK and HI have different shipping options and pricing based on availability of services.
Delivery address changes after an order has already shipped will incur a “change of address” fee of $20. Carriers do offer other delivery options at no charge to pick up orders from one of their appointed facilities.
Due to the impact of COVID, carriers are no longer offering guaranteed delivery for any expedited service chosen and will not provide refunds should a package not arrive according to the service chosen.