Image Skincare reserves the right to select the courier at its discretion. Requests for specific shipping methods may be made, but are not guaranteed.
IMAGE Skincare makes every attempt to ship orders within one business day from order receipt and processing by the corporate office. However, during periods of peak demand, orders may take up to three business days to process and dispatch.
Normal order processing and shipping operation hours are Monday through Friday. Orders placed on Fridays normally ship the following Monday. Order processing and shipping may be adjusted based on office holiday closures. All office closures are posted on our website at www.imageskincare.com for reference.
IMAGE Skincare utilizes two separate fulfillment centers based in Lantana, FL and in Dallas, TX. Generally, all shipments will reach their destinations within 3 to 5 business days from the time of shipping. Orders generally ship from the fulfillment center closest to the destination. However, in some cases, orders may be split into multiple separate shipments or ship entirely from an alternate fulfilment center. All customers are encouraged to place orders 7-10 business days ahead of when items are needed to ensure timely delivery. Once orders are shipped, tracking information is sent via email with estimated arrival date.
Overnight or expedited orders are offered through FedEx and carry an associated premium cost based on order value. Order processing times apply to all overnight and expedited shipments and, as such, next day or second day delivery cannot always be guaranteed. All orders where overnight or expedited shipping is purchased must be received by our corporate office no later than 12 PM EST M-F to ship the same day, otherwise the order will ship the next available business day.
Orders returned to IMAGE Skincare due to incorrect address information provided by the customer will be charged a second shipping fee for reshipment of the order to the corrected address.