Job Opportunities

IMAGE Skincare is not only an exciting, innovative skin care line but is also an exciting place to work. We have positions available throughout the US and within our corporate office located in Lantana, FL. All open positions below are based out of our corporate office in Lantana, Florida

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

SHOPIFY DEVELOPER

Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you're a high-energy, ambitious leader in your profession, we want to speak with you! Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies in our products. Our philosophy: Image Now, Age Later™

Position Overview:

The Shopify Developer leads the design and implementation of ecommerce Shopify Plus solutions for IMAGE Skincare web and mobile sites. This technical position will be responsible for ensuring IMAGE Skincare's e-commerce sites support business objectives, run seamlessly, process data accurately, perform well, and are maintained and secured to current technology standards. The Shopify Developer will be a member of IMAGE Skincare's Information Technology team and will work closely with internal stakeholders, external vendors, and service providers. This position reports to the Director of Ecommerce Technology.

Responsibilities:

Act as a point of contact for assigned Shopify Plus related projects, maintenance, and support.
Interface with internal stakeholders, IT, and technical service providers to define scope and requirements, design system changes, estimate level of effort, develop and implement projects according to scope, budget and timeline.
Maintain awareness of current technology standards, releases, and emerging trends in Ecommerce and in Shopify Plus administration and development.
Design solutions to business problems using native functionality of Shopify Plus or commercially available Shopify Apps. Leverage Shopify Plus features, Apps, and custom development to automate business processes in support of customer self-service and ecommerce innovation.
Maintain system and operational documentation for Shopify Plus.
Evaluate, configure, implement and document new business features to support internal stakeholder business requirements.
Design and execute testing scenarios for new feature implementation.
Improve Shopify Plus data integrity, automation and accuracy in automating business processes, working to harmonize the data with other systems.
Upgrade, maintain, support, and refresh the Shopify Plus environments using standard IT environment management best practices.
Monitor and investigate ecommerce analytics for changes in performance and usability, such as page load times, bounce rate, conversion, etc.
Work with the Digital and Marketing teams to increase revenue and conversion rate, prioritizing changes to drive highest revenue and improve critical ecommerce KPIs.
Work with UX designers to ensure website functionality adheres to design specifications and maximizes ease of use across all browsers and device types.
Evaluate, test and implement Shopify Plus and related software maintenance releases and security patches according to vendors' system maintenance guidelines.
Evaluate compatibility of new releases with existing integrated systems and extensions.
Security Administration: Create and manage users, profiles, roles, and permission sets in Shopify Plus.
Perform unit, system, user acceptance and performance testing on all production releases.
Promote changes from non-production environments to production, following documented change management policy and standards.
Research and resolve Shopify Plus issues with data processing, performance, and accessibility.
Participate in Shopify Plus roadmap development to include upgrades, extensions, and native Shopify Plus feature implementations.
Maintain awareness of current security best practices and proactively implement security standards to comply with evolving regulations and best practices.
Perform data modeling, data mapping, data transformation and data standardization to ensure integrity of data fields, processing accuracy and compliance with Shopify Plus best practices.
Customize meta fields and page layouts according to defined user and system requirements.
Monitor Shopify system events and escalate support issues that affect IMAGE operations.
Troubleshoot escalated issues with Shopify Plus and provide after hours on-call and implementation support as needed.

Qualifications:

Bachelor's Degree in Computer Science or related field.
5 Plus years of Shopify Plus administration and web development and deployment in a large, complex systems environment.
Experience administering and developing large-scale Shopify Plus solutions with over 20,000 online customers.
Platforms: Shopify Plus. Integration with enterprise-level add-ons. Experience with integration systems, and SAP B1 a plus.
Hands-on experience developing and customizing Shopify Plus themes and templates.
Expert knowledge of Shopify themes, APIs, data structures, Liquid and UX customization.
Deep expertise in Ruby on Rails, Liquid, HTML5, JavaScript, jQuery, CSS3, PHP, MySQL, Apache and other related languages, with an emphasis on responsive web application development.
Experience creating landing pages, Shopify API integrations, theme customizations, responsive themes, extensions and web services.
Experience migrating Shopify Plus scripts to functions is a plus.
Strong understanding of Shopify features and functionality, App Store, APIs, standard objects, meta fields, and data structures.
IT project management experience - assess, analyze, design, plan, execute, test, deploy and support new system capabilities.
Background in integrating Shopify with other enterprise systems including SAP, and Microsoft-based platforms.
Experience using Google Analytics to analyze ecommerce trends.
Proficiency with SEO best practices, digital marketing, email marketing and conversion rate optimization.
Experience with standard IT processes, including Agile, SDLC, Project Management, and ITIL processes.
Desire to continuously learn and stay current with industry developments and trends.
Strong cross-functional collaboration skills and the proven ability to work effectively as a team member with numerous stakeholders and contributors, both internally and externally.
Excellent written and verbal communication skills across both business and technical audiences.
Exceptional time management and organizational skills with astute attention to detail and accuracy.
Strong problem solving, analytical and critical thinking skills, with an ability to mitigate risk, communicate effectively, and facilitate problem resolution.
Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time, using sound judgment.
Adaptability to a fast-paced, dynamic environment with strong focus on customer experience and service.
Excellent knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint, Outlook).

Benefits Available:

8 Paid Holidays.
Medical, Dental, Vision and Life Insurance (after 30 days of employment).
401 (k) (after one year of service).
Employee Corporate Discount Program.
PTO (Paid Time Off).

Apply Now

SENIOR MANAGER OF INTEGRATED COMMUNICATIONS

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide.
The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

Job purpose

The Senior Manager of Integrated Communications is responsible for building and developing the strategy and delivering awareness and recognition through successful and disruptive partnership efforts. These efforts can include PR communication in media relations, social media, events, and general marketing and communication activities to research, vet and secure KOLs for various launches, activations, partnerships, and brand initiatives, as well as help create specific strategies for our influencer network, esthetician business community, and VIPs. Candidate will execute integrated marketing campaigns and projects to the highest standard, working with influencers and KOLs across platforms such as Instagram, TikTok and YouTube and in relevant press opportunities.

The Senior Manager serves a significant role supporting the Senior Director, marketing, creative and social media team. The role will manage requests, editorial and influencer product pulls, and will manage the day-to-day relationship with key opinion leaders in the industry. Will have extensive knowledge and experience in developing briefs to produce high-value, co-created content with power-house and top tier talent as well as facilitating campaigns that work with micro and nano influencers. Will be experienced in negotiating terms and drawing up contractual agreements and managing timelines, while also bringing strong analytical skills that will feed back into strategic plans for campaigns. This role requires exceptional relationship management skills with individuals, agency talent houses, artistry agencies, and more.

The position will support the Senior Director and be a day-to-day liaison for the PR Agency to scale media efforts including but not limited to product awards, product mentions, founder features, targeted media placements, and more. Candidate will work with Digital Marketing to support paid social media and media purchasing with top tier publishing houses as necessary. Additionally, position will manage Influencer Marketing Strategist to guide in strategy, selection, and contracting.

The ideal candidate is proactive, highly creative, and well-versed in the beauty, skincare, and cosmetics industry. Additionally, this person should have and create relationships with editors and key opinion leaders to generate placements in top-tier regional and national publications. This job requires a level of nimbleness, so the ideal candidate should be able to quickly ideate, plan, and implement. This person will work closely with other members within the Marketing, Digital, Events and Educational teams to bring these projects to life.

Duties and responsibilities

Expectations

Implement strategy to increase engagement, reach, and impressions across top publications and social media channels through strategic organic and paid influencer and KOL activations.
Expand positive share of voice in the industry through strategic partnerships and campaigns.
Work cross functionally with members of the Marketing, Education, Events and Digital teams to bring campaigns to life.
Identify owned, earned and paid creative content opportunities to maximize advertising efforts.
Research on-brand KOLs for partnership opportunities to increase credibility within the skincare space.
Increase earned media value to help qualify and quantify all influencer efforts.
Grow professional, influencer, and consumer communities on behalf of the brand.
Closely monitor trends, feedback, and sentiment to inform pitching efforts.
Collaborate on influencer activities, optimizing for wider reach.

Responsibilities

Build strategy and execute multi-channel creator/influencer marketing plans that are rooted in community, culture and 360 marketing initiatives.
Support media relations, contacts and cultivating relationships across top tier beauty and lifestyle media.
Lead the partnership process from beginning to end alongside Senior Director, including outreach and negotiations, talent and agent relationships, content briefing and managing timelines.
Work closely in collaboration with director and marketing team to establish robust influencer and communications strategies and campaigns to build awareness of the IMAGE brand and products while amplifying share of voice across credible platforms.
Plan, arrange, budget for, execute and coordinate Events, Campaigns, and Initiatives in collaboration with Director and marketing team.
Tracking and reporting of coverage of Press and Influencer Content daily using third party platforms including Tribe Dynamics and Muck Rack.
Cultivate and nurture talent relationships via DM/social, email, and in-person/events.
Develop talent briefs to effectively articulate campaign strategy leading to meaningful content and storytelling.
Pull, analyze, and report on metrics for earned results from a qualitative and quantitative viewpoint.
Conceptualize and execute innovative ideas to engage social media influencers, always keeping community, engagement, and audience acquisition top of mind.
Keep pulse on social media and beauty trends and communicate back learnings that can be implemented to team.
Manage gifting initiatives including list curation and project management while overseeing shipping intern and warehouse communication to ensure packages are sent and received.
Manage and maintain product fulfillment as needed.
Work with social media and digital teams to optimize influencer content and share across multiple channels.
Manage day-to-day needs for publisher requests, creative assets, product samples, and reporting on sentiment and overall brand affinity.
Tracking and reporting of coverage daily.
Collaborate with copywriter and creative for releases, announcements, media kits, and campaign messaging.
Create weekly and monthly brand updates to share internally.
Work with social media team to optimize press and share across multiple channels.

Qualifications

5-7 years of experience in similar role handling PR and influencer relations in-house or at an agency for national brand(s).
Experience managing and building PR strategies and campaigns for luxury and/or e-commerce brands.
Have proven experience managing top-tier press for leading brand(s).
Works well under tight deadlines in fast-paces, creative environment.
Strong relationships with key beauty market editors and tastemakers.
Understanding of the national influencer landscape.
Understanding of social media platforms (i.e., Instagram, Facebook, YouTube, Pinterest specifically).
Familiarity with online marketing strategies and marketing channels.
Ability to gasp future trends in digital technologies and act proactively.
Excellent communication skills.
Multitasking and analytical skills.
BS degree in Communications, PR, Marketing, or relevant field.
Strong writing skills, excellent presentation, and communication skills.
Experience with Muck Rack and Tribe Dyanmics is a plus.

Benefits Available:

8 Paid Holidays.
Medical, Dental, Vision and Life Insurance (after 30 days of employment).
401 (k) (after one year of service).
Employee Corporate Discount Program.
PTO (Paid Time Off).

Apply Now

INSIDE SALES ACCOUNT MANAGER

Job description

If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™
Position Description: As an Inside Sales Account Manager, you will be responsible for managing a portfolio of existing clients, building strong relationships, and driving revenue growth by identifying opportunities for upselling and cross-selling. Your focus will be on maintaining customer satisfaction, meeting sales targets, and contributing to the overall success of the sales department.

Key Responsibilities:

Client Relationship Management:

Build and maintain strong relationships with assigned clients by understanding their needs, objectives, and pain points.
Act as the primary point of contact for clients, addressing inquiries and providing exceptional customer service.
Develop a deep understanding of client industries and businesses to tailor solutions that meet their specific requirements.

Sales Strategy and Execution:

Develop and implement effective sales strategies to achieve sales targets and revenue goals.
Identify opportunities for upselling, cross-selling, and account expansion within the existing client base.
Proactively reach out to clients to introduce new products, features, or promotions that align with their needs and business objectives.

Pipeline Management and Reporting:

Maintain accurate and up-to-date records of client interactions, sales activities, and sales forecasts using our CRM system.
Monitor and manage the sales pipeline, providing regular reports and updates to the sales leadership team.
Analyze sales data to identify trends, track performance, and make data-driven decisions to improve sales efficiency and effectiveness.

Product Knowledge and Training:

Stay informed about our products, services, and industry trends to effectively communicate features and benefits to clients.
Train clients on the use and value of our offerings, ensuring they maximize the benefits and achieve their desired outcomes.

Customer Feedback and Advocacy:

Gather customer feedback and insights to continuously improve our products/services.
Encourage satisfied customers to become advocates and provide testimonials, referrals, and case studies.

Collaboration and Teamwork:

Collaborate with cross-functional teams, including marketing and customer support, to ensure a seamless client experience.
Share insights and best practices with colleagues to enhance the overall sales strategy and approach.

Qualifications:

Bachelor's degree in business, sales, marketing, or a related field preferred.
Proven experience in inside sales or account management.
Licensed esthetician or other skin care professional.
Relevant experience in B2B professional skin care sales will be accepted as substitute for licensed esthetician.
Minimum 2 years of experience in salon, health, beauty, pharmaceutical etc.
Strong communication, negotiation, and interpersonal skills.
Goal-oriented with a demonstrated ability to meet or exceed sales targets.
Proficiency in using CRM systems and other sales-related software.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
If you are passionate about sales, enjoy building relationships, and thrive in a collaborative environment, we invite you to apply for this exciting Inside Sales Account Manager opportunity. Join us in driving business growth and delivering exceptional value to our clients.

Working conditions

Works in a temperature controlled office environment

Physical requirements

Ability to sit for long periods of time.
Ability to move around the call center floor periodically throughout the day.
Please note the above job description is subject to change based on departmental or business needs. Other responsibilities will be assigned as necessary.

Benefits Available:
8 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)
Company Laptop and Projector
Mileage Reimbursement

Apply Now

SALES ANALYST

Job description

Job Purpose

Utilize expertise in data analysis, market research, and strategic insights to support and optimize our sales operations. You will play a pivotal role in evaluating sales performance, identifying growth opportunities, and enabling informed decision-making within the sales department. By leveraging tools like SAP Business One, Power BI, and your understanding of B2B sales dynamics, you will empower the organization to achieve and exceed sales targets, drive profitability, and enhance customer satisfaction.

Key Responsibilities:

Ensure the sales teams have support with our internal tools, processes, and systems and deliver business analytics and insights to the leaders.
Act as a strategic business partner to all regions; join regional team meetings to understand the region's challenges as well as deliver business insights through data.
Collaborate with many cross-functional teams such as Sales, Customer Care, Finance, Digital and Marketing.
Lead initiatives to actively review and improve sales analytics and dashboards.
Execute cadence for daily, weekly, and monthly analytics and dashboards and provide proactive, timely, and actionable analytics to sales leaders.

Sales Data Analysis:

Analyze sales data using SAP Business One and other tools to identify trends, patterns, and opportunities for improvement.
Generate actionable insights to enhance sales strategies, pricing models, and customer segmentation.

Reporting and Visualization.

Develop and maintain visually appealing and insightful reports and dashboards using Power BI to present sales data and performance metrics.
Collaborate with cross-functional teams to ensure accurate and timely delivery of reports.

Forecasting and Planning:

Utilize historical data and market trends to create accurate sales forecasts, supporting the development of sales targets and goals.
Assist in sales planning, budgeting, and resource allocation to drive growth and profitability.

Sales Performance Analysis:

Monitor sales performance against targets, identifying areas for improvement and proposing actionable recommendations to achieve goals.
Conduct ROI analysis and track sales initiatives to determine their effectiveness and impact on revenue.
You will help the sales leaders by ensuring the sales teams have support with our internal tools, processes, and systems and deliver business analytics and insights to the leader.

Process Optimization:

Streamline sales processes within Pepperi/SAP Business One, identifying bottlenecks and proposing improvements to increase efficiency and productivity.
Identifying key trends and KPIs with recommendation solutions to drive sales effectiveness and productivity.

Qualifications:

Bachelor's degree in Business, Finance, Statistics, or related field or relevant work experience.
Strong understanding and passion for working with & supporting sales teams.
Proven experience as a Sales Analyst, preferably in a B2B sales environment.
Proficiency in using SAP Business One for sales analysis and reporting.
Strong expertise in Power BI for creating comprehensive and insightful visualizations.
Excellent analytical and problem-solving skills, with a keen eye for detail.
Ability to work independently and collaboratively in a fast-paced environment.
Strong communication and presentation skills, both written and verbal.

Preferred Qualifications:

Previous experience in a B2B sales role, understanding sales cycles and customer behaviors in the B2B market.
Knowledge of other relevant analytical tools and programming languages (e.g., SQL) is a plus.
Familiarity with CRM systems and their integration with SAP Business One.
If you are a highly motivated and analytical individual with a passion for driving sales growth through data-driven insights, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of Image Skincare™.

Apply Now

DIRECTOR OF SUPPLY CHAIN MANAGEMENT & NEW PRODUCTS

Position Summary:

This hands-on position is responsible for performing a variety of supply chain-oriented functions i.e. to lead and execute optimization projects, demand forecasting, reporting and analysis of supply chain-oriented data. Additionally, this position is the key focal point and supply chain representative for new product introductions, providing insight into supply chain requirements and planning with respect to new product launches. As such this position will program manage and ensure the timely launch of new products and other supply chain related programs.

Duties and responsibilities

Create, analyze, and maintain relevant reports pertaining to data analytics.
Programs manage and achieve required timelines for SC projects and new product introductions.

o Anticipate problems and build contingency plans as required to keep programs on schedule.

Closely coordinate and communicate with external partners, vendors, laboratories to obtain the latest status on projects and action plans.
Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.
Use and maintain the Demand Planning software and tools as the primary forecasting system source.
Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
Utilize a collaborative and consensus approach by working with Sales, Marketing and Finance to obtain and ensure that current and accurate information is used for demand forecasts.
Provide input to the Supply Planning organization in developing inventory strategies on existing items, new products, and product phase-outs.
Support, document and manage product specification changes.
Perform ad hoc analysis to evaluate and guide business strategy.
Introduce new metrics and report on existing KPIs that highlight opportunities for improvements to supply chain performance.
Anticipate, escalate, and act on Supply Chain issues that threaten business continuity.
Create, document, and improve systems, tools, and procedures in the supply chain.
Supports and manages special projects and other duties as assigned.

Qualifications

The ideal candidate must have exceptional analytical skills, be a strong communicator and an effective collaborator with the ability to manage multiple responsibilities and stakeholders, both internally and externally.
Demonstrated proficiency in Program management and execution, supply chain engineering activities, statistics, and forecasting. Expert capability with Supply Chain software packages as well as Windows, and Microsoft Office Excel. Strong knowledge of SAP or other software related to demand planning is preferred.
This position requires strong analytical, organizational, decision making, and presentation skills. Strong communication and interpersonal skills are also essential to effectively interact with all teams, areas and levels of business affecting the forecast process. Good facilitation skills are required. Some specific capabilities include the following:

Relevant Engineering degree from a four-year college or university is preferred.
Strong analytical skills and ability to make data-based recommendations that optimize processes.
Demonstrated willingness to learn and work hard.
Strong attention to detail and knows how to apply common sense to tasks and verification of output.
Expert Microsoft Office skills
Proficiency in SAP B1 (or a similar ERP system) preferred.

The Supply Chain Engineer / Program Manager will be an individual contributor with strong team-leading capabilities.

Working conditions

This is a full-time exempt status position. The hours of operation are from 9 a.m. until 6 p.m. Monday through Friday with one hour given for lunch. This schedule may change according to business operation.

Physical requirements

The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crawl or crouch. Vision abilities required by this job include close vision. The ability to lift up to 50 pounds is needed for this position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job.

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BUSINESS DEVELOPMENT MANAGER

The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

*Mandatory Qualification: Licensed Esthetician Preferred
*Open territories include:

South Carolina
Tucson, AZ
Las Vegas/Inland Empire, NV

In partnership with the Corporate Sales Office, identify and execute strategies to educate and obtain sales orders from dermatologists, plastic surgeons, spas; medical spas, and licensed Estheticians
Meet with clients and prospects face-to-face at least 4 days per week to grow sales, facilitate training and handle service needs
Identify and recommend new customer accounts and provide exceptional service and support to existing accounts for the purpose of taking sales orders
Provide ongoing product and skincare training for the purpose of soliciting sales orders
Support accounts with brand positioning and merchandising materials provided from Corporate
Be the face of Image, demonstrating professionalism, Image brand expertise, as well as proactive contact and support of the territory

Duties and responsibilities

Must be enthusiastic and motivated by sales and prospecting
Embraces the notion of being a "road warrior" and travel daily throughout the territory to meet clients
Enjoys the "hunt" of prospecting and able to produce outstanding results to grow the business
Partner with RM & Corporate to strategize
Participate in monthly, quarterly and annual planning with Corporate
Meet and exceed sales order targets in assigned territory
Utilize Salesforce and any other required tools as instructed
Identify potential growth areas, identify and recommend new accounts to Corporate
Prospect territory and grow existing business
Achieve scorecard goals and targets
Provide outstanding service to all accounts and prospective accounts
Demonstrate expert product and ingredient knowledge
Prepare and conduct training and educational seminars for the purpose of soliciting sales orders
Participate in new hire training, corporate and regional sales meetings, new product training seminars and trade shows
Frequent travel within assigned Territory – 80%+ of the time; some travel to regional and corporate office events
Other duties as assigned

Qualifications

Current Esthetic License preferred
Knowledge of Image Skincare (experience with brand preferred)
Live in major city - or not more than 30 minutes from major city in the territory
Dependable transportation and a valid driver's license required
Minimum of 2 years of proven sales experience in quota driven role with preference given to experience in dermatological, medical device, or specialty pharmaceutical sales
Must have a substantial book of business within the specific territory to leverage for Image
Excellent computer skills and knowledge utilizing CRM systems, such as Salesforce
Strong business acumen and ability to understand market opportunities
Excellent communication skills, both written and verbal
Ability to thrive in a highly driven culture that is performance based, fast paced, and results oriented
Must always maintain a high degree of integrity and be highly ethical
Medical aesthetic sales experience with pre-existing relationships within assigned territory preferred

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CUSTOMER CARE REPRESENTATIVE

Job description

Job Purpose

The Customer Care Representative is to offer exceptional customer support via phone, email, chat or text to customers who have questions, concerns or complaints as they relate to IMAGE Skincare and our products. It is the responsibility of the Customer Care Representative to be the voice of the brand and build a strong relationship with our accounts and customers

Duties and Responsibilities

Make a deliberate display of proficiency by being positive and with a proactive personality in every communication with our customers.
Support company directives to promote world class customer service and a skinspired attitude.
Develop strong customer relationships through proper responses to customers through phone, e-mail, text and chat.
Educate and promote monthly specials.
Offer consultative sales approach.
Manage the resolution process for all customer related issues received via incoming phone calls, e-mail or text.
Calmly attempt to resolve and de-escalate any issues.
Ensure management is aware of escalated account issues.
Help identify trends in customer satisfaction or dissatisfaction.
Maintain proficiency in using computer systems, phone systems and other common office equipment and software.
Follow company policies and procedures as it relates to all customer service and sales processes.
Follow company Employee Handbook policies.
Esthetic licensed individuals required to maintain active license in the State of Florida.
Adhere to assigned schedule start, end, break and lunch times.
Maintain a positive and professional attitude always with customers, co-workers and management staff.
Assist in outbound call campaigns.
Provide assistance in order entry for Rep, tradeshow , web or event orders.
Support on outbound call Campaigns.
Perform other duties as assigned based on business needs.

Pay Structure and Requirements

Meet upsell requirement of $350 per day.
Attain an 80% or higher passing QA phone audit score.
Complete cases within 24 hours of assignment.
Answer 40 or more calls per day.
240 mins of talk time per day (unless assigned project out if the queue).
All e-mail correspondence must be answered with 24 hours.
Two 15 min breaks paid.
1 hour lunch (non-paid).
Follow up on open cases and pending orders until resolved.
Document and log every call in the salesforce CRM.
Assist on web/trade show or event orders as needed.
Hourly pay in accordance with company pay policies.
Annual performance and salary evaluation.
Knowledge of SAP and Sales Force software.
Knowledge of phone systems software.

Qualifications

Licensed Florida Esthetician.
Minimum of 2 years customer service/admin/tele-sales experience.
Strong verbal and written communication skills.
Knowledge of Microsoft Word and Excel.
Must have strong selling to customer needs ability.
Must have exceptional interpersonal and organizational skills.
Ability to work independently.
Must be able to work weekends periodically throughout the year.
Career oriented with a positive energetic attitude.
Be comfortable using multiple computer programs including online database and internet-based systems.

Physical requirements

Ability to sit for long periods of time
Ability to move around the call center floor periodically throughout the day.

Apply Now