IT INTEGRATION DEVELOPER

Job Description

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you!

Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

Image Skincare is an international skincare brand located in Palm Beach, FL. We are seeking a highly talented, motivated and dynamic IT Integration Developer to join our growing creative team.
The IT Integration Developer will design and execute system integration solutions between enterprise applications in support of key business objectives and mission critical functional areas such as supply chain, fulfillment, sales, ecommerce, customer service, and accounting/finance. The position designs, develops, maintains and supports the digital interfaces between Image Skincare’s software applications, services and platforms. This technical position will be responsible for ensuring integrations support business objectives, run seamlessly, process data accurately, perform well, and are maintained and secured to current technology standards. The IT Integration Developer will be a member of Image Skincare’s Information Technology team and will work closely with internal stakeholders, external vendors, and service providers

Essential Duties and Responsibilities:

• Maintain awareness of current technology standards and emerging trends in integration practices for batch and real-time integrations
• Gather and document integration requirements and specifications, and recommend the best approach for system integration
• Establish batch and real-time connectivity and integration methods as required for new integrations
• Develop and maintain system documentation for deliverables
• Upgrade, maintain and support new and existing integrations and DELL Boomi systems
• Maintain awareness of current security best practices and proactively implement security standards
• Perform data modeling, data mapping, data transformation and data standardization
• Recommend data standardization and data quality improvements
• Interface with internal stakeholders, IT, and technical service providers to define scope and requirements. Work closely with cross-functional teams including Sales, Marketing, Customer Service, Finance, Supply Chain, and IT as well as external service providers to execute deliverables
• Design system changes, estimate level of effort, develop and implement projects according to scope, budget and timeline
• Design testing scenarios for new feature implementation
• Perform unit, system, user acceptance and performance testing on all production releases
• Promote changes from non-production environments to production, following documented change management policy and standards
• Provide end user support to key users in internal departments as needed
• Work remotely as required, maintaining a positive, collaborative and professional approach, working with team members and independently
• Attend physical meetings at Image Skincare offices periodically. Candidates should expect to be on-site at least once per month if working primarily remotely
• After hours and on-call work may be required for upgrades, deployments, and support activities

Qualifications:

• Bachelor's Degree in Computer Science or related field
• Must have Dell Boomi implementation experience of 2 or more integration projects.
• Experience working with APIs: SOAP, REST, JSON, XML is required
• Minimum of 2 years of experience in developing and maintaining integrations
• Experience with data mapping, extraction, transformation and loading between a variety of enterprise platforms
• Knowledge of SQL (joins, views, triggers, stored procedures, indexing), using SQLServer, Oracle, MySql or similar leading relational database
• Programming experience in 2 or more of these languages: JavaScript, Python, Java, C++
• Background in integrating enterprise systems including SAP/SAP B1, Shopify, Salesforce, and Microsoft-based platforms is a plus
• Experience designing and developing integrations leveraging a microservices architecture is desirable
• Experience with frontend web development (HTML, JavaScript, CSS) is preferred
• Desire to continuously learn and stay current with industry developments and trends
• Team player: strong cross-functional collaboration skills and the proven ability to work effectively with numerous stakeholders and contributors, both internally and externally
• Excellent written and verbal communication skills across both business and technical audiences
• Strong problem solving, analytical and critical thinking skills, with an ability to mitigate risk, communicate effectively, and facilitate problem resolution
• Results oriented, with astute attention to detail and accuracy
• Exceptional time management and organizational skills
• Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time, using sound judgment
• Excellent knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint, Outlook)
• Must be able to work in a fast paced, dynamic, high energy environment

Benefits Available:
6 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

GRAPHIC DESIGNER

Job Description

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you!

Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

Image Skincare is an international skincare brand located in Palm Beach, FL. We are seeking a highly talented, motivated and dynamic Graphic Design Specialist to join our growing creative team. This position reports directly to the Creative Lead and will primarily assist in the development and design of Website and social media digital assets, but may also be called upon to assist with additional collateral materials including print advertisements, press kits, sales support materials, trade show displays, email marketing graphics, international marketing support materials, and point of sale displays.

Essential Duties and Responsibilities:
Assists the Marketing Department with the preparation, production, and design of:

• Digital collateral
• Social media graphics
• Brand imagery
• Digital/print collateral
• Design/art direction
• Design/art direction
• Ideation
• Photo retouching

Qualifications:

• Proficient in Adobe Creative Suite programs such as Photoshop, InDesign, and Illustrator
• Ability to edit video footage to suit digital needs strongly preferred
• Skincare experience a plus
• Strong website experience is required
• Strong layout and typography skills, with a great attention to detail
• Must have excellent time management skills
• Ability to meet tight deadlines and take direction
• Must have ability to work independently as well as in partnership with the creative team
• Please include a link of your website or a digital portfolio if interested in this position

Benefits Available:
6 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

PACKAGING / PROCESS ENGINEER

Reports to: VP / Director of Supply Chain and / or Operations
Job Purpose
As an integral member of the Supply Chain / Operations team this position is responsible to provide engineering expertise in the use, and selection of packaging components as well as assist in new product launch requirements as related to supply chain functions. Packaging engineer will use their engineering and project management expertise to understand and resolve quality related issues associated with manufacturing process and component packaging in the skin care industry. An ideal candidate will also have significant related experience and expertise in the cosmetic and OTC manufacturing environment. The packaging engineer will use their project management and manufacturing expertise to lead projects associated with product packing design, testing, implementation, and when required issue resolution. The packaging engineer will be familiar with and may personally conduct testing required to ensure our packaging meets regulatory and use requirements. The Packaging engineer will support all departments of the as needed both in the selection of appropriate packaging, and in the resolution of manufacturing issues identified through the Image complaint process.

Duties and responsibilities

• Understand quality issues related to packaging / manufacturing take to root cause and quickly implement corrective actions;
• Work with the formulators and NPD team to ensure desired packaging is compatible with the product formulation;
• Work closely with our contract manufacturers to ensure packaging compatibility line trials yield results suitable to Image internal standards;
• Select appropriate testing laboratories for packaging compatibility studies;
• Set-up testing and monitor test activity providing progress reports to all interested parties;
• Investigate and present alternative packaging options to Marketing and NPD that will meet global regulatory standards;
• Obtain technical data from packaging vendors in support of package suitability and safety assessments to meet global regulatory requirements;
• Lead the investigation of manufacturing and packaging related issues with both the packaging vendor and contract manufacturer;
• Manage and lead resolution of quality holds related to package or manufacturing issues;
• Manage, lead and execute other tasks as needed to support the Operations and Supply Chain team;
• Help structure, create and maintain bills of material as related to packaging requirements;
• Assist in creation and tracking of packaging supplier and internal supply chain-related metrics;
• Support, document and manage product specification changes;
• Support in special projects and other duties as assigned;

Qualifications

• Bachelor’s degree in an applicable engineering discipline combined with several years of demonstrated project management related experience;
• 3 – 5+ years of applied experience with packaging components used in the skin care industry;
• Excellent written and oral communication skills demonstrated ability to summarize technical data and prepare meaningful reports;
• Excellent analytical skills and the ability to foresee potential problems and solve them as they arise;
• Knowledge of relevant and appropriate use of appropriate test equipment;
• Professionalism and team player attitude;
• Highly organized and detail-oriented;
• Proficiency in Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint, Outlook);
• Knowledge of an operations department workflow, processes, and project lifecycles;
• Astute attention to detail and accuracy;
• The ability to persuade and negotiate in a highly diverse working environment;
• Excellent time management and organizational skills;
• Ability to self-manage and motivate, to work well under pressure and manage multiple deliverables at the same time;
• Willingness to work occasional late hours, during weekends, or at home as projects reach critical stage;
• A passion for delivering great work and meaningful results;

Working conditions

• Ability to work in a fast paced, high energy environment
• This position requires flexibility and adaptability

Physical requirements

• Specific vision abilities required by this job include near acuity, far acuity, depth perception, accommodation, color vision, field of vision;
• Able to lift 50 lbs;
• Able to sit or stand for long periods of time;
• Able to use appropriate test equipment as required;

Benefits Available:
6 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

CUSTOMER CARE REPRESENTATIVE

Position is based at our corporate office in Lantana, Florida.

Reports to: Director of customer relations
Job Purpose
The Customer Care Representative is responsible for handling all incoming calls and inquiries from customers. This includes placing orders, upselling, tracking orders, and product usage and product knowledge.

Duties and responsibilities

• Maintain a positive and professional attitude at all times with customers, co-workers and management
• Consistently provide each customer with a personal and unparalleled level of service with every call
• Handle all customer inquiries professionally and within company guidelines
• Ensure all accounts are documented accurately and accordingly with follow up completed as necessary
• Complete all work according to deadlines assigned by management
• Communicate to accounts over the phone any applicable specials or promotions
• Provide educational support to accounts over the phone and ensure all accounts have their local representative’s contact information

Qualifications

• Licensed esthetician is required
• Prior sales experience is a PLUS!
• Prior customer service experience is a PLUS!
• Prior call center experience is a PLUS!
• Experience with and/or knowledge of Image Skincare products is a PLUS but not required
• MUST possess a friendly, courteous and positive attitude

Working conditions
This is a full time exempt status position. Monday through Friday with one hour given for lunch. This schedule may change according to business operation.

Physical requirements

• MS Word, Excel & Outlook knowledge
• Scan, fax, & perform internet searches
• Excellent verbal, written, and electronic communication skills
• Multi-task, prioritize, possess excellent follow through skills and meet deadlines
• Able to work independently or as a part of a team environment
• Strong problem solving and multi-tasking skills

Benefits Available:
6 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)