Job Opportunities

IMAGE Skincare is not only an exciting, innovative skin care line but is also an exciting place to work. We have positions available throughout the US and within our corporate office located in Lantana, FL. All open positions below are based out of our corporate office in Lantana, Florida. Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

SAP B1 DEVELOPER

If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™

Position Overview:

The SAP B1 Developer will design and implement changes to IMAGE Skincare's SAP Business One (SAP B1) platform in support of key business objectives and mission critical functional areas such as supply chain, fulfillment, sales, ecommerce, customer service, and accounting/finance. The position designs, develops, maintains and supports changes to the SAP B1 application, database, services, client and platforms. This technical position will be responsible for ensuring the system supports business objectives, runs seamlessly, processes data accurately, has adequate capacity, performs well, and is maintained and secured to current technology standards. The SAP B1 Developer will be a member of Image Skincare's Information Technology team and will work closely with internal stakeholders, external vendors, and service providers

Responsibilities:

Act as the single point of contact for all SAP B1 related projects, maintenance, and support
Interface with internal stakeholders, IT, and technical service providers to define scope and requirements, design system changes, estimate level of effort, develop and implement projects according to scope, budget and timeline
Maintain awareness of current technology standards, releases, and emerging trends in SAP Business One and SQLServer administration
Design solutions to business problems using native functionality of SAP B1. Leverage native SAP B1 features to automate critical business processes in multiple departments
Design testing scenarios for new feature implementation
Perform unit, system, user acceptance and performance testing on all production releases
Promote changes from non-production environments to production, following documented change management policy and standards
Provide end user support to over 100 SAP B1 users in key departments
Maintain system and operational documentation for SAP B1. Assist user departments with input to their Standard Operating Procedures
Evaluate, configure, implement and document new business features to support internal stakeholder business requirements. Assist end users in adopting changes
Design and develop reports and queries as needed to meet evolving business requirements
Develop and tune SQL queries to ensure optimal system performance
Provide custom development when appropriate including user defined fields, tables and objects as well as integrations to other key systems
Improve SAP B1 performance, efficiency, and accuracy in automating business processes
Upgrade, maintain, support, backup, archive and refresh the SAP environments. Verify and report on routine system maintenance procedures to ensure business continuity
Perform capacity planning for SAP B1, factoring in growth projections based on future business demand
Monitor system performance and provide daily performance metric reporting to ensure processing is within targeted performance levels
Evaluate, test and implement SAP and related software maintenance releases and security patches according to vendors' system maintenance guidelines
Evaluate compatibility of new releases with existing integrated systems and extensions
Security Administration – define and implement Role Based Access Controls and approval levels. Administer licenses, user permissions and approval workflows
Research and resolve SAP B1 issues with data processing, performance, and accessibility
Participate in SAP B1 roadmap development to include hosting options, extensions, and native SAP B1 feature implementations
Define structure and allowable values and enforce data integrity in User Defined Fields and User Defined Tables
Maintain awareness of current security best practices and proactively implement security standards to comply with evolving regulations and best practices
Perform data modeling, data mapping, data transformation and data standardization to ensure integrity of data fields, processing accuracy and compliance with SAP B1 best practices
Work remotely as required, maintaining a positive, collaborative and professional approach, working with team members and independently
Attend physical meetings at Image Skincare offices periodically. Candidates should expect to be on-site at least once per month if working primarily remotely
After hours and on-call work may be required for upgrades, deployments, and support activities

Qualifications:

Bachelor's Degree in Computer Science or related field
2+ years of SQLServer Administration experience
Programming experience in 2 or more of these languages: JavaScript, Python, Java, C++
Knowledge of ERP system is preferred
Knowledge of SAP/SAP B1, Shopify, Salesforce is a plus
IT project management experience a plus – assess, analyze, design, plan, execute, test, deploy and support new system capabilities
2+ years' experience with advanced SQL (complex joins, views, triggers, temporary tables, stored procedures, indexing, statistics, and performance tuning), using SQLServer
Strong Crystal report development experience. Experience developing integrations, customizations, and integrating extensions
Experience with standard IT processes, including Agile, SDLC, Project Management, and ITIL processes
Desire to continuously learn and stay current with industry developments and trends
Experience in One of the Reporting Tools like Power BI, SAP Business Objects, Tableau is a plus
Excellent written and verbal communication skills across both business and technical audiences
Exceptional time management and organizational skills
Results oriented, with astute attention to detail and accuracy
Strong problem solving, analytical and critical thinking skills, with an ability to mitigate risk, communicate effectively, and facilitate problem resolution
Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time, using sound judgment
Excellent knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint, Outlook)
Must be able to work in a fast paced, dynamic, high energy environment

Benefits Available:
6 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

Apply Now

CUSTOMER CARE REPRESENTATIVE

Position is based at our corporate office in Lantana, Florida.

Reports to: Director of customer relations
Job Purpose
The Customer Care Representative is responsible for handling all incoming calls and inquiries from customers. This includes placing orders, upselling, tracking orders, and product usage and product knowledge.

Duties and responsibilities

Maintain a positive and professional attitude at all times with customers, co-workers and management
Consistently provide each customer with a personal and unparalleled level of service with every call
Handle all customer inquiries professionally and within company guidelines
Ensure all accounts are documented accurately and accordingly with follow up completed as necessary
Complete all work according to deadlines assigned by management
Communicate to accounts over the phone any applicable specials or promotions
Provide educational support to accounts over the phone and ensure all accounts have their local representative’s contact information

Qualifications

Licensed esthetician is required
Prior sales experience is a PLUS!
Prior customer service experience is a PLUS!
Prior call center experience is a PLUS!
Experience with and/or knowledge of Image Skincare products is a PLUS but not required
MUST possess a friendly, courteous and positive attitude

Working conditions
This is a full time exempt status position. Monday through Friday with one hour given for lunch. This schedule may change according to business operation.

Physical requirements

MS Word, Excel & Outlook knowledge
Scan, fax, & perform internet searches
Excellent verbal, written, and electronic communication skills
Multi-task, prioritize, possess excellent follow through skills and meet deadlines
Able to work independently or as a part of a team environment
Strong problem solving and multi-tasking skills

Benefits Available:
6 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

Apply Now