Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

 

Sr E-commerce Developer

As a Senior Shopify Developer, you will be responsible for overseeing the development and maintenance of Shopify-based eCommerce stores for IMAGE Skincare web and mobile sites. This includes customizing themes, developing custom apps, ensuring optimal performance, and integrating third-party services. You will work closely with designers, product managers, and other developers to achieve our business goals.

The Sr. Shopify Developer will be a member of IMAGE Skincare’s Information Technology team and will work closely with internal stakeholders, cross functional teams, external vendors, and service providers.

 

Duties and responsibilities

· Gather and document functionality requirements and specifications, and recommend best approach for delivering web and mobile functionality

· Participate in the evaluation and selection of Ecommerce technologies

· Upgrade, maintain, support, and scale the Ecommerce platforms and related systems to meet evolving and growing user demands

· Awareness and staying current with security best practices and proactively implementing and maintaining security standards

· Work closely with cross-functional teams including Marketing, Sales, Customer Service, Finance, and Supply Chain as well as external service providers to provide deliverables

· Monitor and investigate ecommerce analytics for changes in performance and usability, such as page load times, bounce rate, conversion, etc.

· Develop and customize Shopify themes to create unique and high-quality storefronts.

· Build and integrate custom Shopify applications and features.

· Optimize Shopify sites for performance, scalability, and maintainability.

· Collaborate with UI/UX designers to ensure design feasibility and consistency.

· Implement third-party services and APIs to enhance site functionality.

· Troubleshoot, test, and maintain core product software to ensure strong optimization and functionality.

· Lead and mentor junior developers, providing guidance and technical expertise.

· Stay up-to-date with industry trends and best practices to continually improve the store's performance and features.

 

Qualifications

· Bachelor’s Degree in Computer Science or related field

· 5+ years’ experience leading Shopify Plus app development and deployment in a large, multi-store complex systems environment

· Must have deep expertise in HTML5, JavaScript, jQuery, CSS, SCSS, React.JS, Liquid.

· Experience with Shopify API integrations, theme customizations, responsive themes, extensions and web services. Integration with SAP B1 a plus

· Experience using Google Clouds Services, Google Analytics is a plus.

· Proficiency with SEO best practices, digital marketing, email marketing and conversion rate optimization

· Experience with standard IT processes, including Agile, SDLC, DevOps, capacity planning, and Change Control

· Experience using a source control repository such as GitHub

· Desire to continuously learn and stay current with IT industry developments and trends

· Strong problem solving, analytical and critical thinking skills, with an ability to mitigate risk, communicate effectively, and facilitate problem resolution

· Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time, using sound judgment

· Strong cross-functional collaboration skills and the ability to work effectively with diverse stakeholders and contributors, internally and externally

· Excellent written and verbal communication skills across both business and technical audiences

· Exceptional time management and organizational skills, with astute attention to detail and accuracy

· Excellent knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint, Outlook)

 

Benefits Available:

Medical, Dental, Vision and Life Insurance (after 30 days of employment)

401 (k) (after one year of service)

Employee Corporate Discount Program

PTO (Paid Time Off)

 

 

 BUSINESS DEVELOPMENT MANAGER

**Licensed Esthetician Preferred

 

• Louisiana
• Mississippi & Alabama
  
• New Mexico
  

 

• In partnership with the Corporate Sales Office, identify and execute strategies to educate and obtain sales orders from dermatologists, plastic surgeons, spas; medical spas, and licensed Estheticians.
• Meet with clients and prospects face-to-face at least 4 days per week to grow sales, facilitate training and handle service needs.
• Identify and recommend new customer accounts and provide exceptional service and support to existing accounts for the purpose of taking sales orders.
• Provide ongoing product and skincare training for the purpose of soliciting sales orders.
• Support accounts with brand positioning and merchandising materials provided from Corporate.
• Be the face of Image, demonstrating professionalism, Image brand expertise, as well as proactive contact and support of the territory.

 

Duties and responsibilities

• Must be enthusiastic and motivated by sales and prospecting
• Embraces the notion of being a “road warrior” and travel daily throughout the territory to meet clients
• Enjoys the "hunt" of prospecting and able to produce outstanding results to grow the business
• Partner with RM & Corporate to strategize
• Participate in monthly, quarterly and annual planning with Corporate
• Meet and exceed sales order targets in assigned territory
• Utilize Salesforce and any other required tools as instructed
• Identify potential growth areas, identify and recommend new accounts to Corporate
• Prospect territory and grow existing business
• Achieve scorecard goals and targets
• Provide outstanding service to all accounts and prospective accounts
• Demonstrate expert product and ingredient knowledge
• Prepare and conduct training and educational seminars for the purpose of soliciting sales orders
• Participate in new hire training, corporate and regional sales meetings, new product training seminars and trade shows
• Frequent travel within assigned Territory – 80%+ of the time; some travel to regional and corporate office events
• Other duties as assigned

 

Qualifications

• Current Esthetic License preferred
• Medical aesthetic sales experience with pre-existing relationships within assigned territory preferred
• Knowledge of Image Skincare (experience with brand preferred)
• Live in major city - or not more than 30 minutes from major city in the territory
• Dependable transportation required (note that forms of transportation other than driving must be comparable in terms of travel time and cost to the company)
• Minimum of 2 years of proven sales experience in quota driven role with preference given to experience in dermatological, medical device, or specialty pharmaceutical sales
• Must have a substantial book of business within the specific territory to leverage for Image
• Excellent computer skills and knowledge utilizing CRM systems, such as Salesforce
• Strong business acumen and ability to understand market opportunities
• Excellent communication skills, both written and verbal
• Ability to thrive in a highly driven culture that is performance based, fast paced, and results oriented
• Must always maintain a high degree of integrity and be highly ethical
• Must live in specific territory. This is not a remote position.

 

Benefits Available:

• 9 Paid Holidays.
• Medical, Dental, Vision and Life Insurance (after 30 days of employment).
• 401 (k) (after one year of service).
• Employee Corporate Discount Program.
• PTO (Paid Time Off).

  

Customer Care Agent

 

What will you bring to the team?

• Positive energy that people can feel through the phone, email and chat.
• A willingness to learn about our skincare products to become a skincare guru!
• The ability to calm the storm and resolve customer issues with care.
• A knack for spotting trends in feedback to help make the Image experience even better.
• Sales charm to educate customers about our monthly promotions with a consultative sales approach.
• Tech-savviness with tools like Zendesk and Microsoft Outlook/Teams.
• Attention to details to process orders, returns, and exchanges making it a seamless experience for the customer.
• Incredible organizational skills to maintain accurate service tickets.
• Be engaging with your Image teammates like sales, marketing and warehouse teams to address customer feedback and improve service delivery.

Qualifications:

• Love for skincare and helping people feel fabulous with at least 2 years of customer service experience.
• Excellent communication skills – like “they want to chat with you forever” good.
• A team player mindset and a dash of independence.
• An initiative-taking attitude with superhero critical thinking skills and the ability to adapt to a fast-paced environment.
• Comfortable with using multiple computer programs and screens during customer interactions.
• Passion for skincare and familiarity with Image Skincare’s products is a plus

What’s in it for YOU:

• Work with the #1 Spa & Salon Professional Skincare Brand (Kline & Co, 2024 Professional Skincare U.S. report)
• Immerse yourself in the world of advanced skincare with a team that is enthusiastic about being skinspired.
• A collaborative work environment where your ideas matter.
• Discounts on Image skincare products to keep your glow game strong.
• Benefits package designed to support your well-being.
• Balance your work life with a mix of office and remote options.
• Advance your career in a dynamic and supportive environment
• Take part in fun company-wide activities whether virtual or in person to connect with your team.

Qualifications

• Minimum of 2 years customer service sales experience
• Strong verbal and written communication skills
• Knowledge of Microsoft Word and Excel, Zendesk
• Must have strong selling to customer need’s ability
• Must have exceptional interpersonal and organizational skills
• Experience in skincare, spa or medical brands.
• Ideally, a Licensed Esthetician (not a requirement)
• Ability to work independently
• Career oriented with a positive energetic attitude
• Be comfortable using multiple computer programs including online database and internet-based systems
• Complete cases within 24 hours of assignment
• Follow up on open cases and pending e-mails until completion
• Assist on orders and order processing
• Knowledge of SAP, Shopify, and/or CRM software
• Knowledge of phone systems software

Benefits Available:

• 9 Paid Holidays
• Medical, Dental, Vision and Life Insurance (after 30 days of employment)
• 401 (k) (after one year of service)
• Employee Corporate Discount Program

 

Apply Now

 

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