Job Opportunities | Image Skincare

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

Customer Care Representative

Reports to: Director of customer relations

Job Purpose

The Customer Care Representative is responsible for handling all incoming calls and inquiries from customers. This includes placing orders, upselling, tracking orders, and product usage and product knowledge.

Duties and responsibilities

Maintain a positive and professional attitude at all times with customers, co-workers and management
Consistently provide each customer with a personal and unparalleled level of service with every call
Handle all customer inquiries professionally and within company guidelines
Ensure all accounts are documented accurately and accordingly with follow up completed as necessary
Complete all work according to deadlines assigned by management
Communicate to accounts over the phone any applicable specials or promotions
Provide educational support to accounts over the phone and ensure all accounts have their local representative’s contact information

Qualifications

Licensed esthetician is required
Prior sales experience is a PLUS!
Prior customer service experience is a PLUS!
Prior call center experience is a PLUS!
Experience with and/or knowledge of Image Skincare products is a PLUS but not required
MUST possess a friendly, courteous and positive attitude

Working conditions

This is a full time exempt status position. Monday through Friday with one hour given for lunch. This schedule may change according to business operation.

Physical requirements

MS Word, Excel & Outlook knowledge
Scan, fax, & perform internet searches
Excellent verbal, written, and electronic communication skills
Multi-task, prioritize, possess excellent follow through skills and meet deadlines
Able to work independently or as a part of a team environment
Strong problem solving and multi-tasking skills

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Packaging Designer

If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

In this role, you will work on conceptualizing, managing and executing design solutions for primary and secondary packaging. You should be up to date on trends in the skincare industry and have the ability to view and adapt those trends to a professional skin care brand. You should be a self-starter and highly motivated; capable of working independently but collaboratively with cross functional teams in a fast-paced environment.

Responsibilities

Research packaging and design trends
Manage assigned projects, working with cross-functional teams and attending project meetings
Create packaging design updates across all items with key specifications to meet project objectives
Work closely with Regulatory to ensure compliance
Develop and execute a packaging process that provides diligence and consistency to meet with global requirements
Maintain file organization of packaging art files. Utilize control numbers.
Work with Senior Brand Manager to conceptualize and design from briefing to artwork release, managing gaining appropriate approvals from stakeholders along the way
Assist with photography when necessary to support projects
Create die lines if needed to develop renderings
Oversee packaging development to pre-production samples, resolve production concerns
Evaluate printed color and maintain consistency of brand colors on packaging
Review artwork for release to print
Prepare presentations for meetings
Communicate with internal teams to keep projects moving and on schedule
Create and maintain packaging style guidelines

Qualifications:

Strong portfolio showing design skills and process
Strong production skills, with an eye for detail
Highly organized with ability to manage art files in a controlled process
5+ years of design experience. Packaging experience required.
Proficiency in Illustrator, InDesign, Photoshop, and a working knowledge of Powerpoint
Visual Merchandising experience is a plus

Benefits Available:

6 Paid Holidays

Medical, Dental, Vision and Life Insurance (after 60 days of employment)

401 (k) (after one year of service)

Employee Corporate Discount Program

PTO (Paid Time Off)

Apply Now

Supply Chain Program Manager

If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

IMAGE Skincare is seeking an experienced Supply Chain Project Manager. This individual will be responsible for coordinating the planning, managing and execution of supply chain optimization activities and new product introduction projects by performing the duties outlined below. This position reports directly to our Director of Supply Chain and will be an integral part of our Supply Chain Organization

Duties and Responsibilities

Help initiate, create, and manage a Project Management System for New Products and transfer technology projects.
Creates, tracks, and implements project plans and timelines for supply chain projects.
Work closely with other internal stakeholders including marketing, New Product development, quality assurance and regulatory affairs to successfully advance projects through the process lifecycle.
Collaborates with our external manufacturing partners and suppliers to plan product availability.
Provides information for management by preparing special reports and analyses; promptly responding to questions and requests.
Creates and implements systems and processes for more seamless, efficient, and error-proof team operations
Represents Supply chain in New product development and managerial meeting providing project updates and status of deliverables.
Takes a leadership role in project teams and new products introduction.
Recommends and implements process improvements
Develops specification for new contracts orders
Generate reports and analyze information from sales and engineering

Qualifications:

Bachelor’s degree in a relevant engineering or supply chain discipline; MBA or other another advanced degree and/or certification are an advantage
At least three (5 -7) years of supply chain and relevant manufacturing experience.
Excellent relevant working knowledge of project management best-practices and software.
Excellent manufacturing process management and change control capabilities.
Relevant Sourcing experience.
Excellent knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint, Outlook).
Knowledge of SAP Business One, component set up, Bill of Material, and item master is an advantage.
Astute attention to detail and accuracy.
Excellent verbal and written communication and presentation skills along with the ability to persuade and negotiate.
Exceptional time management and organizational skills.
Excellent analytical skills and the ability to recognize potential problems and solve them as they arise.
Strong cross-functional collaboration skills and the proven ability to work effectively with numerous stakeholders and contributors, both internally and externally
Professionalism and team player attitude.
Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time.
Ability to be flexible and adaptable.
Willingness to work occasional late hours, during weekends, or at home as projects reach critical stage.
A passion for delivering great work and meaningful results.

Working Conditions:

This position requires flexible and adaptability.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel; and talk or hear.
The employee must exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
Specific vision abilities required by this job include near acuity, far acuity, depth perception, accommodation, color vision, field of vision.

Benefits Available:

6 Paid Holidays

Medical, Dental, Vision and Life Insurance (after 60 days of employment)

401 (k) (after one year of service)

Employee Corporate Discount Program

PTO (Paid Time Off)

Apply Now

Brand Manager

Job Purpose

IMAGE Skincare is seeking an experienced brand manager who is passionate about uncovering consumer insights, delivering innovative marketing activities and product development. This position reports directly to our VP of Marketing and will be an integral part of our marketing leadership team

Duties and responsibilities

Accountable for developing and executing strategies and plans in partnership with cross-functional teams as well as external creative and communication agencies.
Develop creative and innovative solutions that allow us to win in the marketplace, and beat the market
Responsible for full marketing process from concept to execution of new and existing launches, as well as development of holistic go-to-market communications throughout multiple touch points along the way of the consumers' path to purchase/li>
Internal lead for all key monthly cross-functional meetings, tracking daily, weekly and monthly performance to ensure business objectives are met
Assists in the development of disruptive creative campaigns, brand content, and brand promotions to be executed across traditional, digital, social and in-store.
Collaborate on key account strategy for long term planning; create and prepare reports on business performance to identify opportunities to executive team
Create and manage monthly promotions on B2B marketing calendar and tracks performance with reporting
Key counterpart to all critical peers on Marketing team to ensure a robust marketing strategy is executed across all channels e.g. digital, social, B2B etc
Build and create our consumer target profile with a plan to drive the business through insights
Build brand footprint, brand book and story-telling materials
Analyze sales data vs marketplace to identify gaps and opportunities
Lead business analysis and reporting with emphasis on utilizing data to drive action.
Responsible for brand-wide pricing strategy
Measure and report performance of all marketing campaigns, and assess against goals (AO, ROI and KPIs)s
Monitor market trends, research consumer markets and competitors’ activities to identify opportunities
Manage product development process including all product aspects including packaging, design etc.

Qualifications

4 - 6+ years’ proven working experience as brand manager in the skin care field strongly preferred
BS/MS degree in marketing or a related field – required, MBA preferred
Excellent mathematical, analytical and computational skills
Ability to drive results, with strong leadership skills
Stellar computer skills in Microsoft suite, digital and all social media platforms
NPD, Nielsen, Euromonitor, Mintel proficiency
Strong understanding of key demographics, how to align with goals
Excellent understanding of the full marketing mix
Highly creative with ability to think outside of the box
Experience in identifying target audiences and devising campaigns that engage, inform and motivate
Proven ability to develop brand and marketing strategies and effectively communicate recommendations to executive management
Strong analytical skills and data-driven thinking
Advanced communication and interpersonal skills
Up-to-date with latest trends and marketing best practices
Comfortable working with numbers, metrics and spreadsheets
Excellent command of the English language

Apply Now

Shopify Administrator - Developer

Job Purpose

The Shopify Administrator-Developer leads the design and implementation of ecommerce Shopify Plus solutions for IMAGE Skincare web and mobile sites. This technical position will be responsible for ensuring IMAGE Skincare’s e-commerce sites support business objectives, run seamlessly, process data accurately, perform well, and are maintained and secured to current technology standards. The Shopify Administrator-Developer will be a member of IMAGE Skincare’s Information Technology team and will work closely with internal stakeholders, external vendors, and service providers.

Duties and responsibilities

Act as the single point of contact for all Shopify Plus related projects, maintenance, and support.
Interface with internal stakeholders, IT, and technical service providers to define scope and requirements, design system changes, estimate level of effort, develop and implement projects according to scope, budget and timeline
Maintain awareness of current technology standards, releases, and emerging trends in Ecommerce and in Shopify Plus administration and development
Design solutions to business problems using native functionality of Shopify Plus or commercially available Shopify Apps. Leverage Shopify Plus features, Apps, and custom development to automate business processes in support of customer self-service and ecommerce innovation
Maintain system and operational documentation for Shopify Plus
Evaluate, configure, implement and document new business features to support internal stakeholder business requirements
Design and execute testing scenarios for new feature implementation
Improve Shopify Plus data integrity, automation and accuracy in automating business processes, working to harmonize the data with other systems
Upgrade, maintain, support, and refresh the Shopify Plus environments using standard IT environment management best practices
Monitor and investigate ecommerce analytics for changes in performance and usability, such as page load times, bounce rate, conversion, etc.
Work with the Marketing team to increase revenue and conversion rate, prioritizing changes to drive highest revenue and improve critical ecommerce KPIs
Work with UX designers to ensure website functionality adheres to design specifications and maximizes ease of use across all browsers and device types
Evaluate, test and implement Shopify Plus and related software maintenance releases and security patches according to vendors’ system maintenance guidelines
Evaluate compatibility of new releases with existing integrated systems and extensions
Security Administration: Create and manage users, profiles, roles, and permission sets in Shopify Plus
Perform unit, system, user acceptance and performance testing on all production releases
Promote changes from non-production environments to production, following documented change management policy and standards.
Research and resolve Shopify Plus issues with data processing, performance, and accessibility
Participate in Shopify Plus roadmap development to include upgrades, extensions, and native Shopify Plus feature implementations
Maintain awareness of current security best practices and proactively implement security standards to comply with evolving regulations and best practices
Perform data modeling, data mapping, data transformation and data standardization to ensure integrity of data fields, processing accuracy and compliance with Shopify Plus best practices
Customize meta fields and page layouts according to defined user and system requirements
Monitor Shopify system events and escalate support issues that affect IMAGE operations
Troubleshoot escalated issues with Shopify Plus and provide after hours on-call and implementation support as needed

Qualifications

Bachelor’s Degree in Computer Science or related field
5 Plus years of Shopify Plus administration and web development and deployment in a large, complex systems environment
Experience administering and developing large-scale Shopify Plus solutions with over 20,000 online customers
Platforms: Shopify Plus. Integration with enterprise-level add-ons, integration systems, Salesforce, SAP B1 a plus
Hands-on experience developing and customizing Shopify Plus themes and templates
Expert knowledge of Shopify themes, APIs, data structures, Liquid and UX customization
Deep expertise in Ruby on Rails, Liquid, HTML5, JavaScript, jQuery, CSS3, PHP, MySQL, Apache and other related languages, with an emphasis on responsive web application development
Experience creating landing pages, Shopify API integrations, theme customizations, responsive themes, extensions and web services
Strong cross-functional collaboration skills and the proven ability to work effectively with numerous stakeholders and contributors, both internally and externally, and across geographies
Experience developing Shopify Plus cart scripts to deliver monthly promotional marketing calendar
Strong understanding of Shopify features and functionality, App Store, APIs, standard objects, meta fields, and data structures
IT project management experience – assess, analyze, design, plan, execute, test, deploy and support new system capabilities
Background in integrating Shopify with other enterprise systems including SAP, Salesforce, and Microsoft-based platforms
Experience using Google Analytics to analyze ecommerce trends
Proficiency with SEO best practices, digital marketing, email marketing and conversion rate optimization
Experience with standard IT processes, including Agile, SDLC, Project Management, and ITIL processes
Desire to continuously learn and stay current with industry developments and trends
Strong cross-functional collaboration skills and the proven ability to work effectively as a team member with numerous stakeholders and contributors, both internally and externally
Excellent written and verbal communication skills across both business and technical audiences
Exceptional time management and organizational skills with astute attention to detail and accuracy
Strong problem solving, analytical and critical thinking skills, with an ability to mitigate risk, communicate effectively, and facilitate problem resolution
Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time, using sound judgment
Adaptability to a fast-paced, dynamic environment with strong focus on customer experience and service
Excellent knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint, Outlook)

Apply Now