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Job Opportunities | Image Skincare

IMAGE Skincare is not only an exciting, innovative skin care line but is also an exciting place to work. We have positions available throughout the US and within our corporate office located in Palm Beach, FL.

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

 

Customer Care Representative

Reports to: Director of customer relations

Job Purpose

The Customer Care Representative is responsible for handling all incoming calls and inquiries from customers. This includes placing orders, upselling, tracking orders, and product usage and product knowledge.

Duties and responsibilities

  • Maintain a positive and professional attitude at all times with customers, co-workers and management
  • Consistently provide each customer with a personal and unparalleled level of service with every call
  • Handle all customer inquiries professionally and within company guidelines
  • Ensure all accounts are documented accurately and accordingly with follow up completed as necessary
  • Complete all work according to deadlines assigned by management
  • Communicate to accounts over the phone any applicable specials or promotions
  • Provide educational support to accounts over the phone and ensure all accounts have their local representative’s contact information

Qualifications

  • Licensed esthetician is preferred
  • Prior sales experience is a PLUS!
  • Prior customer service experience is a PLUS!
  • Prior call center experience is a PLUS!
  • Experience with and/or knowledge of Image Skincare products is a PLUS but not required
  • MUST possess a friendly, courteous and positive attitude

Working conditions

This is a full time exempt status position. Monday through Friday with one hour given for lunch. This schedule may change according to business operation.

Physical requirements

  • MS Word, Excel & Outlook knowledge
  • Scan, fax, & perform internet searches
  • Excellent verbal, written, and electronic communication skills
  • Multi-task, prioritize, possess excellent follow through skills and meet deadlines
  • Able to work independently or as a part of a team environment
  • Strong problem solving and multi-tasking skills

 

Apply Now

 

Inside Business Development Representative

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

Job Purpose

The Inside Sales Account Representative is responsible for maintaining and growing current customer accounts as well as identifying and attracting new customers. Responsible for being the main point of contact for all accounts in assigned areas. The Inside Territory Account Sales Representative must handle incoming calls for their territories, ensure accounts are meeting sales quotas, provide educational support to assigned accounts and be able to communicate accounts needs to management. In addition, when a field territory is left open, maintain and support the assigned territory until a replacement is found. The Inside Sales Account Representative is also responsible to provide on boarding to new inside sales employees and provide process training and assist with closing sales.

Job Duties:

  • Meet monthly assigned territory sales goals (when a new territory is assigned from an area that had previous representation actual goal will be provided by management).
  • Meet monthly opening order requirement of 1 per month.
  • Ensure all opening orders have placed a second order within 45 days of placing their opening order.
  • Schedule trainings with accounts via webinars/skype as necessary. Notify management and follow training request process when in person training is requested by the account.
  • Ensure all assigned accounts are contacted once per month with noting salesforce of the attempt to contact.
  • Host and instruct group webinars, virtual trainings and skype sessions and follow up with each attendee to ensure a post webinar order is processed.
  • Contact all non-ordering accounts per territory within 45 days of last order.
  • New accounts/leads should be contacted verbally and by email within 24 business hours of the account being assigned.
  • Ensure all written correspondence with accounts is documented within salesforce.
  • In the event an account advises will no longer be ordering or has stopped ordering, management must be advised immediately as to the reason why inclusive of updating salesforce.
  • Adhere to all company policies regarding product buy back and event request processes.
  • Adhere to company credit card PCI policies when taking phone orders.
  • Maintain a positive and professional attitude at all times with customers, co-workers and management.
  • Assist the Corporate Education department with live webinars as needed.
  • Complete all work according to deadlines assigned by management.

Qualifications

  • Must be Licensed Esthetician
  • 3 years of Internal Corporate Sales Experience
  • Proven Track Record of Increasing Sales Volume

 

Apply Now 

 

Document and Control Coordinator

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

Responsibilities:

  • Accountable for the successful development and execution of processes and procedures as they relate to DMS
  • Design and execute work flows, including but not limited to: assignment of training, developing infocard types, packet types, assignment of rights/roles
  • Lead system admin for electronic DMS (Document Management System), including maintenance and trouble-shooting
  • Ensure changes are processed per procedures and in a timely manner
  • Partner internally with Product Development, Supply Chain, QA/RA and Operational teams to ensure proper documentation is provided to support PHF (Product History Files)
  • Assist PD with identification of necessary documents required for regulatory compliance during development stage following QbD principles
  • Process changes, deviations, SCARs, CAPAs including but not limited to development, management and approval
  • Participate and drive continuous improvements of all applicable documentation tasks
  • Proactively identify and address/consult with Management cross-functionally to ensure efficient departmental participation and execution of documentation
  • Effectively and efficiently address opportunities and/or concerns with Management to support proactive problem-solving.
  • Ensure proper archive, storage and retrieval of controlled documentation in a via electronic DMS file vaults
  • Ensure accuracy and maintenance of electronic documentation library.
  • Identifies, analyzes and corrects discrepancies within DMS, including assurance that applicable documents are available to identified users
  • Supports product release activities by timely review and closure of deviations and change control assessments.
  • Handles special requests as assigned by Management.
  • Maintain required training compliance for procedures assigned for position.
  • Participate in developing and assigning on-going cGMP training exams of employees.
  • Providing monthly summary reports to Supervisor/Manager, as requested.
  • Participation in Customer and/or Regulatory Audits and Inspections, as needed.
  • Experience with MasterControl software is a plus.

Specific Job Requirements:

  • Experience developing and managing electronic DMS as it relates to cGMP compliance.
  • Strong understanding of cGMP compliance regulations and ability to apply regulations consistently.
  • Experience with FDA principles and requirements involving cosmetics/topical OTCs and dietary supplements is required, specifically parts: 210/211/111 of Title 21.
  • Flexibility to manage workload and respond to shifting priorities.
  • Ability to propose solutions independently and present to cross-functional teams.
  • Proactive mindset that supports teamwork.
  • Technically fluent with business practices.

Specific Skills Required:

  • Excellent written and verbal communication skills
  • Must have attention to detail and good investigation, problem solving and organizational skills.
  • Ability to work effectively with people and communicate information to obtain positive results.
  • Works well with a diverse group of people.
  • Voluntarily communicates needs and suggestions clearly and effectively.
  • Listens and is attentive to others.
  • Must have excellent computer skills including Microsoft applications (Word, Excel, Access, PowerPoint)
  • Capable of taking direction and completing assigned tasks on-time
  • Able to manage time efficiently and adjust to changing priorities quickly.
  • Must be a strong, dependable team player
  • Independent and capable of efficient time management with minimal supervision.
  • Capable of independent thinking and leading by example.

Benefits Available:

  • 6 Paid Holidays
  • Medical, Dental, Vision and Life Insurance (after 60 days of employment)
  • 401 (k) (after one year of service)
  • Employee Corporate Discount Program
  • PTO (Paid Time Off)

 

Apply Now

 

Quality Manager

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you!Our Philosophy is simple. Image Now. Age later™.

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™

Responsibilities:

  • Accountable for the successful development, deployment and implementation of Supplier Quality Management and New Product Introduction production strategies and associated policies, procedures, programs and initiatives that deliver quality/compliance, cost and/or operating benefit to the supply chain.
  • Position actively works with suppliers and management to review on-going performance, to develop and implement quality systems, processes and procedures, and to identify and drive improvement activities.
  • Monitor the internal/external environment for changes and trends and assess the impact on projects and suppliers.
  • Partner with leadership within the organization to mentor and develop members to adhere to strict compliance with procedures and exercise the highest level of integrity in the tasks performed in a timely and prompt manner.
  • Create, implement and manage external auditing program to assess Supplier Qualification and Performance.
  • Create, implement and manage Risk Analysis of current and new Suppliers.
  • Review and approval of deviation reports, ensuring that procedures are followed for documenting and investigating deviations to determine root cause and implement effective internal CAPAs and ECARs.
  • Review and approval of Change Controls for internal and external processes and equipment, ensuring that procedures are followed and changes are documented, approved and assessed appropriately.
  • Act as primary internal QA contact for finished products. Partner with management to lead QA meeting with internal teams, including but not limited to: notification of deviations, changes, complaints and follow-up to provide a high quality of internal customer service.Quality Assurance
  • Supporting product release activities by timely review and closure of deviations and change control assessments.
  • Develop and maintain compliant QMS, including but not limited to development and implementation of relevant cGMP SOPs.
  • Support review and approval of non-cGMP SOPs.
  • Assist with development and maintenance of DMS.
  • Maintain required training compliance for procedures assigned for position.
  • Participate in developing and performing on-going cGMP training of employees.
  • Providing monthly summary reports to Supervisor/Manager, as requested.
  • Participation in Customer and/or Regulatory Audits and Inspections, as needed.

Specific Job Requirements:

  • Strong understanding of cGMP compliance regulations and ability to apply regulations consistently.
  • Flexibility to manage workload and respond to shifting priorities
  • 3+ years of direct cGMP regulatory experience required.

Specific Skills Required:

  • Excellent written and verbal communication skills.
  • Must have attention to detail and good investigation, problem solving and organizational skills.
  • Ability to work effectively with people and communicate information to obtain positive results.
  • Works well with a diverse group of people. Voluntarily communicates needs and suggestions clearly and effectively. Listens and is attentive to others.
  • Must have excellent computer skills including Microsoft applications (Word, Excel, Access, PowerPoint)
  • Capable of taking direction and completing assigned tasks on-time.
  • Able to manage time efficiently and adjust to changing priorities quickly.
  • Must be a strong, dependable team player
  •  Independent and capable of efficient time management with minimal supervision.

Benefits Available:

  • 6 Paid Holidays
  • Medical, Dental, Vision and Life Insurance (after 60 days of employment)
  • 401 (k) (after one year of service)
  • Employee Corporate Discount Program
  • PTO (Paid Time Off)

Apply Now

IT Integration Manager

 

If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

Position Overview:

The IT Integration Manager will design and execute system integration solutions between enterprise applications in support of key business objectives and mission critical functional areas such as supply chain, fulfillment, sales, ecommerce, customer service, and accounting/finance. The position designs, develops, maintains and supports the digital interfaces between Image Skincare’s software applications, services and platforms. This technical position will be responsible for ensuring integrations support business objectives, run seamlessly, process data accurately, perform well, and are maintained and secured to current technology standards. The IT Integration Manager will be a member of Image Skincare’s Information Technology team and will work closely with internal stakeholders, external vendors, and service providers.

Responsibilities:

  • Maintain awareness of current technology standards and emerging trends in integration practices for batch and real-time integrations
  • Gather and document integration requirements and specifications, and recommend best approach for system integration
  • Participate in the evaluation, selection, and establishment of a new integration services platform
  • Develop a service library which encompasses standard services and microservices available to internal and select external systems.
  • Establish batch and real-time connectivity and integration methods as required for new integrations
  • Upgrade, maintain and support new and existing integrations
  • Maintain awareness of current security best practices and proactively implement security standards
  • Perform data modeling, data mapping, data transformation and data standardization
  • Recommend data standardization and data quality improvements
  • Work closely with cross-functional teams including Sales, Marketing, Customer Service, Finance, Supply Chain, and IT as well as external service providers to execute deliverables

 

Qualifications:

  • Bachelor’s Degree in Computer Science or related field
  • 5+ years of experience in developing and maintaining integrations in a large-scale, complex systems environment
  • 5+ years performing data mapping, extraction, transformation and loading between a variety of enterprise platforms
  • 3+ years’ experience developing ETL and integrations on one or more of the following platforms: MuleSoft, Informatica, SSIS, DataStage, BPEL/SOA, TaskCentre
  • Experience with web services (SOAP, REST), APIs, JSON, XML, and web scripting languages (PHP, VBscript/ASP, Powershell)
  • 3+ years’ experience with advanced SQL (joins, views, triggers, stored procedures, indexing, statistics, and performance tuning), using SQLServer, Oracle, MySql or similar leading relational database
  • Background in integrating enterprise systems including SAP/SAP B1, Shopify, Magento, Salesforce, and Microsoft-based platforms
  • Experience designing and developing integrations leveraging a microservices architecture
  • Programming language experience with JavaScript, Python, Java, C++
  • Experience using a source control repository such as GitHub
  • Experience with frontend web development (HTML, JavaScript, CSS) is preferred
  • Experience with standard IT processes, including Agile, SDLC, DevOps, and Change Control
  • Desire to continuously learn and stay current with industry developments and trends
  • Strong cross-functional collaboration skills and the proven ability to work effectively with numerous stakeholders and contributors, both internally and externally
  • Excellent written and verbal communication skills across both business and technical audiences
  • Exceptional time management and organizational skills
  • Astute attention to detail and accuracy
  • Strong problem solving, analytical and critical thinking skills, with an ability to mitigate risk, communicate effectively, and facilitate problem resolution
  • Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time, using sound judgment
  • Excellent knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint, Outlook)

 

Benefits Available:

6 Paid Holidays

Medical, Dental, Vision and Life Insurance (after 60 days of employment)

401 (k) (after one year of service)

Employee Corporate Discount Program

PTO (Paid Time Off)

 

 Apply Now

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