IMAGE Skincare is not only an exciting, innovative skin care line but is also an exciting place to work. We have positions available throughout the US and within our corporate office located in Lantana, FL. All open positions below are based out of our corporate office in Lantana, Florida

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

BUSINESS DEVELOPMENT MANAGER

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide.

The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

*Mandatory Qualification: Licensed Esthetician Preferred
*Open territories include: South New Jersey, Raleigh and Southern Virginia;

• In partnership with the Corporate Sales Office, identify and execute strategies to educate and obtain sales orders from dermatologists, plastic surgeons, spas; medical spas, and licensed Estheticians
• Meet with clients and prospects face-to-face at least 4 days per week to grow sales, facilitate training and handle service needs
• Identify and recommend new customer accounts and provide exceptional service and support to existing accounts for the purpose of taking sales orders
• Provide ongoing product and skincare training for the purpose of soliciting sales orders
• Support accounts with brand positioning and merchandising materials provided from Corporate
• Be the face of Image, demonstrating professionalism, Image brand expertise, as well as proactive contact and support of the territory

Duties and responsibilities

• Must be enthusiastic and motivated by sales and prospecting
• Embraces the notion of being a "road warrior" and travel daily throughout the territory to meet clients
• Enjoys the "hunt" of prospecting and able to produce outstanding results to grow the business
• Partner with RM & Corporate to strategize
• Participate in monthly, quarterly and annual planning with Corporate
• Meet and exceed sales order targets in assigned territory
• Utilize Salesforce and any other required tools as instructed
• Identify potential growth areas, identify and recommend new accounts to Corporate
• Prospect territory and grow existing business
• Achieve scorecard goals and targets
• Provide outstanding service to all accounts and prospective accounts
• Demonstrate expert product and ingredient knowledge
• Prepare and conduct training and educational seminars for the purpose of soliciting sales orders
• Participate in new hire training, corporate and regional sales meetings, new product training seminars and trade shows
• Frequent travel within assigned Territory – 80%+ of the time; some travel to regional and corporate office events
• Other duties as assigned

Qualifications

• Current Esthetic License preferred
• Knowledge of Image Skincare (experience with brand preferred)
• Live in major city - or not more than 30 minutes from major city in the territory
• Dependable transportation and a valid driver's license required
• Minimum of 2 years of proven sales experience in quota driven role with preference given to experience in dermatological, medical device, or specialty pharmaceutical sales
• Must have a substantial book of business within the specific territory to leverage for Image
• Excellent computer skills and knowledge utilizing CRM systems, such as Salesforce
• Strong business acumen and ability to understand market opportunities
• Excellent communication skills, both written and verbal
• Ability to thrive in a highly driven culture that is performance based, fast paced, and results oriented
• Must always maintain a high degree of integrity and be highly ethical

Benefits Available:
8 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)
Company Laptop and Projector
Mileage Reimbursement

WAREHOUSE ASSOCIATE

Job description

If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™

Job purpose

The warehouse associate is responsible for general warehouse duties including the storing, handling and preparing products for order fulfillment to our customers

Duties and responsibilities

• Accurately and efficiently pull and prepare orders for shipments, ensuring all parts, units, lots, and expiry date on the handheld device match the inventory being pulled or received;
• Properly and efficiently prepare large outgoing shipments;
• Use of electronic devices and computers required to complete shipping tasks;
• Performing and assisting with cycle counts as needed;
• Inspect goods for defects and damages;
• Maintaining the warehouse in a clean and orderly manner;
• Perform other warehouse activities assigned by warehouse management;
• Notify warehouse management of any safety concerns;

Qualifications;

• High School Diploma required;
• Must be able to read, write, and comprehend English;
• 1 or more years of experience in a warehouse/ logistics position is required;
• General computer skills for basic data entry;
• Flexible Schedule required, able to work overtime;

Working conditions

• Warehouse environment;
• Occasional exposure to elements such as odor, noise, dust, heat, cold or chemicals;

Physical requirements

• Able to endure long hours of walking, lifting, and bending;
• Able to lift, carry objects up to 40 lbs;

Benefits Available:
8 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

CUSTOMER CARE REPRESENTATIVE

Job description

If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™

Job Purpose

The Customer Care Representative is to offer exceptional customer support via phone, email, chat or text to customers who have questions, concerns or complaints as they relate to IMAGE Skincare and our products. It is the responsibility of the Customer Care Representative to be the voice of the brand and build a strong relationship with our accounts and customers

Duties and Responsibilities

• Make a deliberate display of proficiency by being positive and with a proactive personality in every communication with our customers.
• Support company directives to promote world class customer service and a skinspired attitude.
• Develop strong customer relationships through proper responses to customers through phone, e-mail, text and chat.
• Educate and promote monthly specials.
• Offer consultative sales approach.
• Manage the resolution process for all customer related issues received via incoming phone calls, e-mail or text.
• Calmly attempt to resolve and de-escalate any issues.
• Ensure management is aware of escalated account issues.
• Help identify trends in customer satisfaction or dissatisfaction.
• Maintain proficiency in using computer systems, phone systems and other common office equipment and software.
• Follow company policies and procedures as it relates to all customer service and sales processes.
• Follow company Employee Handbook policies.
• Esthetic licensed individuals required to maintain active license in the State of Florida.
• Adhere to assigned schedule start, end, break and lunch times.
• Maintain a positive and professional attitude always with customers, co-workers and management staff.
• Assist in outbound call campaigns.
• Provide assistance in order entry for Rep, tradeshow , web or event orders.
• Support on outbound call Campaigns.
• Perform other duties as assigned based on business needs.

Pay Structure and Requirements

• Meet upsell requirement of $350 per day.
• Attain an 80% or higher passing QA phone audit score.
• Complete cases within 24 hours of assignment.
• Answer 40 or more calls per day.
• 240 mins of talk time per day (unless assigned project out if the queue).
• All e-mail correspondence must be answered with 24 hours.
• Two 15 min breaks paid.
• 1 hour lunch (non-paid).
• Follow up on open cases and pending orders until resolved.
• Document and log every call in the salesforce CRM.
• Assist on web/trade show or event orders as needed.
• Hourly pay in accordance with company pay policies.
• Annual performance and salary evaluation.
• Knowledge of SAP and Sales Force software.
• Knowledge of phone systems software.

Qualifications

• Licensed Florida Esthetician.
• Minimum of 2 years customer service/admin/tele-sales experience.
• Strong verbal and written communication skills.
• Knowledge of Microsoft Word and Excel.
• Must have strong selling to customer needs ability.
• Must have exceptional interpersonal and organizational skills.
• Ability to work independently.
• Must be able to work weekends periodically throughout the year.
• Career oriented with a positive energetic attitude.
• Be comfortable using multiple computer programs including online database and internet-based systems.

Physical requirements

• Ability to sit for long periods of time
• Ability to move around the call center floor periodically throughout the day.

Benefits Available:
8 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)