Job Opportunities | Image Skincare

IMAGE Skincareis not only an exciting, innovative skin care line but is also an exciting place to work. We have positions available throughout the US and within our corporate office located in Lantana, FL. All open positions below are based out of our corporate office in Lantana, Florida/div>

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

Customer Care Representative

Reports to: Director of customer relations

Job Purpose

The Customer Care Representative is responsible for handling all incoming calls and inquiries from customers. This includes placing orders, upselling, tracking orders, and product usage and product knowledge.

Duties and responsibilities

Maintain a positive and professional attitude at all times with customers, co-workers and management
Consistently provide each customer with a personal and unparalleled level of service with every call
Handle all customer inquiries professionally and within company guidelines
Ensure all accounts are documented accurately and accordingly with follow up completed as necessary
Complete all work according to deadlines assigned by management
Communicate to accounts over the phone any applicable specials or promotions
Provide educational support to accounts over the phone and ensure all accounts have their local representative’s contact information

Qualifications

Licensed esthetician is required
Prior sales experience is a PLUS!
Prior customer service experience is a PLUS!
Prior call center experience is a PLUS!
Experience with and/or knowledge of Image Skincare products is a PLUS but not required
MUST possess a friendly, courteous and positive attitude

Working conditions

This is a full time exempt status position. Monday through Friday with one hour given for lunch. This schedule may change according to business operation.

Physical requirements

MS Word, Excel & Outlook knowledge
Scan, fax, & perform internet searches
Excellent verbal, written, and electronic communication skills
Multi-task, prioritize, possess excellent follow through skills and meet deadlines
Able to work independently or as a part of a team environment
Strong problem solving and multi-tasking skills

Apply Now

Inside Business Development Representative

Job Purpose

The Inside Sales Account Representative is responsible for maintaining and growing current customer accounts as well as identifying and attracting new customers. Responsible for being the main point of contact for all accounts in assigned areas. The Inside Territory Account Sales Representative must handle incoming calls for their territories, ensure accounts are meeting sales quotas, provide educational support to assigned accounts and be able to communicate accounts needs to management. In addition, when a field territory is left open, maintain and support the assigned territory until a replacement is found. The Inside Sales Account Representative is also responsible to provide on boarding to new inside sales employees and provide process training and assist with closing sales.

Job Duties:

Meet monthly assigned territory sales goals (when a new territory is assigned from an area that had previous representation actual goal will be provided by management).
Meet monthly opening order requirement of 1 per month.
Ensure all opening orders have placed a second order within 45 days of placing their opening order.
Schedule trainings with accounts via webinars/skype as necessary. Notify management and follow training request process when in person training is requested by the account.
Ensure all assigned accounts are contacted once per month with noting salesforce of the attempt to contact.
Host and instruct group webinars, virtual trainings and skype sessions and follow up with each attendee to ensure a post webinar order is processed.
Contact all non-ordering accounts per territory within 45 days of last order.
New accounts/leads should be contacted verbally and by email within 24 business hours of the account being assigned.
Ensure all written correspondence with accounts is documented within salesforce.
In the event an account advises will no longer be ordering or has stopped ordering, management must be advised immediately as to the reason why inclusive of updating salesforce.
Adhere to all company policies regarding product buy back and event request processes.
Adhere to company credit card PCI policies when taking phone orders.
Maintain a positive and professional attitude at all times with customers, co-workers and management.
Assist the Corporate Education department with live webinars as needed.
Complete all work according to deadlines assigned by management.

Qualifications

Must be Licensed Esthetician
3 years of Internal Corporate Sales Experience
Proven Track Record of Increasing Sales Volume

Apply Now

B2B Marketing Manager

If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Position Overview:

Responsible for the development and execution of B2B and CRM programs to further strengthen brand’s professional footprint and credibility as a leading professional skincare brand in the US professional skincare market. Responsible for identifying opportunities to grow B2B database and touch points, leveraging new integrated marketing programs for continued growth and digital acceleration. Helps create and manage omnichannel marketing plans to propel awareness and loyalty among professional distribution partners. Particular focus on accounts, flagships partners, and channel development/marketing. Key cross-functional collaboration with Sales, Training and Education, PR, Marketing/Creative services, International Marketing team, Finance, and Senior Management Team

Responsibilities:

Develop and execute strategies and plans that drive volume and share growth, acquisition, loyalty and retention, and reduce customer churn in both professional and B2B ecommerce channels (create an omnichannel experience)
Build and implement customer segmentation program. Develop lead generation campaigns in close collaboration with B2B Sales, create relations with KOLs, participate in events & panels on topics relevant to positioning of Image Skincare, develop promotional calendar to support B2B sales force and Distribution Partners with high quality leads to accelerate our acquisition and increase our sales force productivity.
Maximize impact of B2B program offerings to exceed sales and elevate the brand in the professional channel
Develop B2B CRM leveraging and building digital platforms. B2B CRM to encompass execution of the customer life cycle strategy - creativity of marketing campaigns, activations, service offering, upselling/cross-selling, retention programs, etc.
Grow ecommerce revenue and market share. Perform pre/post analysis of all marketing campaigns and continuous ROI tracking with constant focus on improving efficiency of investments.
Enhance brand relations with skincare professionals by organizing and developing programs with strategic accounts
Strengthen and commercialize professional touch points to drive incremental revenue
Competitive analysis and mapping of B2B service offerings
Work cross-functionally to ensure timely, successful execution of all initiatives
Gain market share by developing B2B programs in support of the overall brand - directing value-added promotional support for professional distribution channel
Ensure that all concepts and collateral pieces are approved by appropriate parties, accurate for content, and released on time
Recommend and develop new uses for existing programs by analyzing statistics regarding market development; acquiring and analyzing data; consulting with internal and external sources
Work closely with education team to develop educational material for launch that is consistent with the product positioning, as determined by marketing, and is consistent with the overall brand message
Maintain personal professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Qualifications:

Bachelor’s degree in Marketing or related field required, MBA preferred
5-7 years marketing/brand management required – ideal candidate should have relevant experience in skincare and/or professionally products
Must have strong leadership ability
B2B channel experience required in professional skincare accounts
Ecommerce sales experience required
Must have a proven track record in successfully executing innovative marketing programs to drive sales growth
Strong organization, prioritization, and analytic skills with a proven ability to multi-task and manage complexity
Excellent communication, alignment, collaboration and presentation skills

Apply Now

Shopify Lead Developer Position

Position Overview:

The Shopify Lead Developer leads the design and development of ecommerce Shopify+ solutions for the IMAGE Skincare Professional web and mobile site. This technical position will be responsible for ensuring web and mobile sites support business objectives, run seamlessly, process data accurately, perform well, and are maintained and secured to current technology standards. The Shopify Lead Developer will be a member of IMAGE Skincare’s Information Technology team and will work closely with internal stakeholders, external vendors, and service providers.

Responsibilities:

Act as the single point of contact for all Shopify+ related projects, maintenance, and support.
Interface with internal stakeholders, IT, and technical service providers to define scope and requirements, design system changes, estimate level of effort, develop and implement projects according to scope, budget and timeline
Maintain awareness of current technology standards, releases, and emerging trends in Ecommerce and in Shopify+ administration and development.
Design solutions to business problems using native functionality of Shopify+. Leverage Shopify+ features and custom development to automate business processes in support of customer self-service.
Maintain system and operational documentation for Shopify+.
Evaluate, configure, implement and document new business features to support internal stakeholder business requirements.
Design and execute testing scenarios for new feature implementation
Improve Shopify+ data integrity, automation and accuracy in automating business processes
Upgrade, maintain, support, and refresh the Shopify+ environments using standard IT environment management best practices.
Monitor and investigate ecommerce analytics for changes in performance and usability, such as page load times, bounce rate, conversion, etc.
Work with the Marketing team to increase revenue and conversion rate, prioritizing changes to drive highest revenue and improve critical ecommerce KPIs
Work with UX designers to ensure website functionality adheres to design specifications and maximizes ease of use across all browsers and device types
Perform capacity planning for the Shopify+ platform, factoring in growth projections based on future business demand
Evaluate, test and implement Shopify+ and related software maintenance releases and security patches according to vendors’ system maintenance guidelines
Evaluate, test and implement Shopify+ and related software maintenance releases and security patches according to vendors’ system maintenance guidelines
Security Administration: Create and manage users, profiles, roles, and permission sets in Shopify+
Perform unit, system, user acceptance and performance testing on all production releases.
Promote changes from non-production environments to production, following documented change management policy and standards.
Research and resolve Shopify+ issues with data processing, performance, and accessibility
Participate in Shopify+ roadmap development to include upgrades, extensions, and native Shopify+ feature implementations
Maintain awareness of current security best practices and proactively implement security standards to comply with evolving regulations and best practices
Perform data modeling, data mapping, data transformation and data standardization to ensure integrity of data fields, processing accuracy and compliance with Shopify+ best practices.
Customize meta fields and page layouts according to defined user and system requirements.
Monitor Shopify system events and escalate support issues that affect Image operations
Troubleshoot escalated issues with Shopify+ and provide after hours on-call support as needed

Qualifications:

Bachelor’s Degree in Computer Science or related field
4+ years of Shopify+ administration and web development and deployment in a large, complex systems environment
Experience administering and developing large-scale Shopify solutions with over 20,000 online customers
Platforms: Shopify+, Experience with Magento 2 and AWS is a plus
Hands-on experience developing and customizing Shopify themes and templates.
Expert knowledge of Shopify APIs and Liquid templates
Deep expertise in Ruby on Rails, HTML5, JavaScript, jQuery, CSS3, PHP, MySQL, Apache and other related languages, with an emphasis on responsive web application development
Experience with creating Shopify+ landing pages, Shopify API integrations, theme customizations, responsive themes, extensions and web services.
Experience developing Shopify+ cart scripts to deliver monthly promotional marketing calendar
Strong understanding of Shopify features and functionality, standard objects, and data structures.
IT project management experience – assess, analyze, design, plan, execute, test, deploy and support new system capabilities
Background in integrating Shopify with other enterprise systems including SAP, Salesforce, Magento, and Microsoft-based platforms
Experience using Google Analytics to analyze ecommerce trends
Proficiency with SEO best practices, digital marketing, email marketing and conversion rate optimization
Experience with standard IT processes, including Agile, SDLC, Project Management, and ITIL processes
Desire to continuously learn and stay current with industry developments and trends
Strong cross-functional collaboration skills and the proven ability to work effectively with numerous stakeholders and contributors, both internally and externally
Excellent written and verbal communication skills across both business and technical audiences
Exceptional time management and organizational skills with astute attention to detail and accuracy
Strong problem solving, analytical and critical thinking skills, with an ability to mitigate risk, communicate effectively, and facilitate problem resolution
Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time, using sound judgment
Excellent knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint, Outlook)
Excellent knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint, Outlook)

Apply Now

Global Regulatory Affairs Manager

If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Job Purpose:

As a key member of the Quality Assurance and Regulatory Affairs team, the incumbent will: Ensure international and domestic regulatory compliance for all Image Skincare products; support global market expansion through early identification of applicable product standards and regional and/or national regulatory requirements; prepare requisite regulatory submission to Regulatory Authorities and/or Ministries of Health; and ensure regulatory compliance for all product labeling and promotional material including internet copy.

Duties and responsibilities

Regulatory Manager: International Compliance and Market Expansion

Lead regulatory activities required to obtain, prepare and submit requisite documentation for cosmetic product notification to the Image Skincare EU Representative
Prepare INCI labeling for Global compliance
Prepare and submit OTC drug submissions and cosmetic product notifications to Health Canada
Establish and manage regulatory submission to Therapeutic Good Administration for AU
Prepare regulatory documentation and manage the notification process for dietary supplement products across the globe
Support international growth by obtaining/preparing the requisite documentation for product registrations/notifications and throughout the regulatory life cycle management process
Review all product labeling and promotional material for compliance with applicable standards and regulations
Prepare Drug Fact Box content for OTC labeling in the US and Canada
Review all Internet content for regulatory compliance to ensure alignment of copy with corresponding product notifications, licenses and regulatory approvals
Support global market expansion with submission of regulatory, technical and quality documentation to retail agencies such as QVC, HSN, WERCS, etc
Work in a collaborative manner with the NPD and Marketing teams to preempt regulatory hurdles at the onset of development and develop corresponding regulatory strategies that will ensure compliance

Qualifications:

Bachelor’s degree in a scientific discipline. RAPS certification desirable
1-3 years of experience in the pharmaceutical, personal care, food or packaging industry
5-10 years of experience in the pharmaceutical, personal care, dietary supplement or medical device industry
Working knowledge of OTC drug, cosmetic and Class 1 and 2 medical device regulations in the US and Canada
Working knowledge of the EU Cosmetic Regulation and Notification Process, Packaging Regulation as well as experience with the ASEAN Cosmetic Directive
Prior direct experience in dealing with the FDA and Health Canada with respect to audits and regulatory submission approvals
Ability to summarize technical data and prepare regulatory submissions, documents and reports
Excellent written and oral communication skills
Strong interpersonal skills that enable the incumbent to work effectively and in a collaborate manner across all Image teams in a very fast-paced environment
Agile and flexible in the ability to quickly accommodate changes in direction, product launches, retailer demands, consumer demands as well as the dynamic global regulatory landscape

Apply Now

Product Development Project Manager

If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Job Purpose:

IMAGE Skincare is seeking an experienced Product Development Project Manager who is dynamic and passionate. This individual will be responsible for coordinating the planning, organization, control, integration, and completion of major product development projects by performing the duties outlined below. The individual will oversee and manage the complete life cycle of major product development projects.

This position reports directly to our Director of Product Development and will be an integral part of our product development team.

Duties and responsibilities

Help initiate, create, and manage a Project Management System for New Products and transfer technology projects.
Creates, tracks, and implements project plans and timelines for product development projects.
Attends product development meetings to document, track, and deliver action items.
Drives development of new products in collaboration with third-party contributors from ideation to launch.
Work closely with other internal stakeholders including marketing, supply chain, fulfillment, quality assurance and regulatory affairs to successfully advance product development projects through the process lifecycle.
Collaborates with the supply chain team to plan product availability.
Takes the initiative to identify product development pain points, researching and introducing best-practices and tools to help the product development process operate more efficiently.
Provides information for management by preparing special reports and analyses; promptly responding to questions and requests.
Work very closely with Regulatory Manager to have a better understanding of claim substantiation and be able to assist in devising Consumer Testing protocols.
Works with the Director of Product Development and other senior leaders to understand and meet the needs of customers as it pertains to new product development.
Creates and implements systems and processes for more seamless, efficient, and error-proof team operations.

Qualifications:

Bachelor’s degree in a relevant discipline; MBA or other another advanced degree and/or certifications are an advantage
At least three (3) years of project management experience in product development, preferably in the personal care products industry.
Knowledge of project management best-practices as they relate to product development.
Knowledge of project management software.
Excellent knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint, Outlook).
Knowledge of SAP Business One is an advantage.
Astute attention to detail and accuracy.
Excellent verbal and written communication and presentation skills along with the ability to persuade and negotiate.
Exceptional time management and organizational skills.
Excellent analytical skills and the ability to recognize potential problems and solve them as they arise.
Strong cross-functional collaboration skills and the proven ability to work effectively with numerous stakeholders and contributors, both internally and externally
Professionalism and team player attitude.
Ability to self-manage and motivate, to work well under pressure and manage multiple projects at the same time.
Ability to be flexible and adaptable.
Willingness to work occasional late hours, during weekends, or at home as projects reach critical stage.
A passion for delivering great work and meaningful results.

Apply Now

Document and Control Coordinator

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you!Our Philosophy is simple. Image Now. Age later™.Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide..

The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

Responsibilities

Accountable for the successful development and execution of processes and procedures as they relate to DMS
Design and execute work flows, including but not limited to: assignment of training, developing infocard types, packet types, assignment of rights/roles
Lead system admin for electronic DMS (Document Management System), including maintenance and trouble-shooting
Ensure changes are processed per procedures and in a timely manner
Partner internally with Product Development, Supply Chain, QA/RA and Operational teams to ensure proper documentation is provided to support PHF (Product History Files)
Assist PD with identification of necessary documents required for regulatory compliance during development stage following QbD principles
Process changes, deviations, SCARs, CAPAs including but not limited to development, management and approval
Participate and drive continuous improvements of all applicable documentation tasks
Proactively identify and address/consult with Management cross-functionally to ensure efficient departmental participation and execution of documentation
Effectively and efficiently address opportunities and/or concerns with Management to support proactive problem-solving.
Ensure proper archive, storage and retrieval of controlled documentation in a via electronic DMS file vaults
Ensure accuracy and maintenance of electronic documentation library.
Identifies, analyzes and corrects discrepancies within DMS, including assurance that applicable documents are available to identified users
Supports product release activities by timely review and closure of deviations and change control assessments.
Handles special requests as assigned by Management.
Maintain required training compliance for procedures assigned for position.
Participate in developing and assigning on-going cGMP training exams of employees.
Providing monthly summary reports to Supervisor/Manager, as requested.
Participation in Customer and/or Regulatory Audits and Inspections, as needed.
Experience with MasterControl software is a must.

Specific Job Requirements:

Experience developing and managing electronic DMS as it relates to cGMP compliance
Strong understanding of cGMP compliance regulations and ability to apply regulations consistently.
Experience with FDA principles and requirements involving cosmetics/topical OTCs and dietary supplements is required, specifically parts: 210/211/111 of Title 21.
Flexibility to manage workload and respond to shifting priorities.
Ability to propose solutions independently and present to cross-functional teams
Proactive mindset that supports teamwork
Technically fluent with business practices

p>Specific Skills Required

Excellent written and verbal communication skills
Must have attention to detail and good investigation, problem solving and organizational skills
Ability to work effectively with people and communicate information to obtain positive results.
Experience with FDA principles and requirements involving cosmetics/topical OTCs and dietary supplements is required, specifically parts: 210/211/111 of Title 21.
Flexibility to manage workload and respond to shifting priorities.
Ability to propose solutions independently and present to cross-functional teams
Works well with a diverse group of people.
Listens and is attentive to others.
Must have excellent computer skills including Microsoft applications (Word, Excel, Access, PowerPoint)
Capable of taking direction and completing assigned tasks on-time
Able to manage time efficiently and adjust to changing priorities quickly.
Must be a strong, dependable team player
Independent and capable of efficient time management with minimal supervision.
Capable of independent thinking and leading by example.

Apply Now

Benefits Available:

6 Paid Holidays

Medical, Dental, Vision and Life Insurance (after 60 days of employment)

401 (k) (after one year of service)

Employee Corporate Discount Program

PTO (Paid Time Off)

*Drug free workplace

Image International, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.


OXYGENATING PEELS	CHEMICAL PEELS	ENZYME PEELS	TREATMENT MANUAL	PRO LOCATOR


OXYGENATING PEELS	CHEMICAL PEELS	ENZYME PEELS	TREATMENT MANUAL	PRO LOCATOR