Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

DIGITAL CARE REPRESENTATIVE

Job Description

If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.
Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™

Job Purpose

The Digital Care Representative will provide customer service support to inbound chats, emails or texts from our business professionals and consumer related to their questions, concerns, or complaints about IMAGE Skincare services and products.

Duties and Responsibilities

• Make a deliberate display of proficiency by being positive and with a proactive personality in every communication with our customers
• Support company directives to promote world class customer service and a skinspired attitude
• Develop strong customer relationships through proper responses to customers through chat, e-mail and text
• Enter data into appropriate systems to include LiveChat, SAP, Shopify & Salesforce
• Combine data from multiple systems when account information is incomplete
• Updating databases or records with new information as it becomes available or submitted by sales team
• Verifying & protecting confidential customer information to include credit card details
• Manage the resolution process for all customer related issues
• Ensure management is aware of escalated account issues
• Help identify trends in customer satisfaction or dissatisfaction
• Maintain proficiency in using computer systems, phone systems and other common office equipment and software
• Follow company policies and procedures as it relates to all customer service and sales processes
• Follow company Employee Handbook policies
• Adhere to assigned schedule start, end, break and lunch times
• Maintain a positive and professional attitude always with customers, co-workers, and management staff
• Assist in Care Center tasks per the direction of management team
• Perform other duties as assigned based on business needs

Qualifications

• Minimum of 2 years customer service
• Licensed esthetician
• Strong verbal and written communication skills
• Knowledge of LiveChat, Salesforce, Microsoft Outlook, Word, and Excel
• Must have exceptional interpersonal and organizational skills
• Ability to work independently and with time constraints
• Must be able to work weekends periodically throughout the year
• Career oriented with a positive energetic attitude
• Be comfortable using multiple computer programs including online database and internet-based systems

Working conditions

• Works in a temperature-controlled office environment
• Remote work (WIFI and workspace required)

Physical requirements

• Ability to sit for long periods of time
• Ability to move around the call center floor periodically throughout the day

Benefits Available:
7 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

SOCIAL MEDIA COORDINATOR

Job Description

If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™
Ideate and create original content to be used on IMAGE Skincare social channels to assist company goals, educate our followers, and inspire and bring joy to our online community. This job requires a level of nimbleness, so the ideal candidate should be able to quickly ideate, design and/or shoot photos, videos, or layouts as needed. This person will work closely with other members within the Marketing, Digital, and Educational teams to bring these social projects to life.
The ideal candidate is proactive, highly creative, and well-versed in social media platforms, particularly the nuances of Instagram. They should have the ability to do basic editing and motion graphics. Additionally, this person should have and create relationships with content creators to collaborate with on social channels.
They should be a great problem-solver and flexible to adapt to the ever-evolving climate of social media. Additionally, they should be able execute and/or oversee social storytelling moments that speak to IMAGE Skincare dedication in creating thoughtful, educational content for our online community.

Duties and responsibilities

Expectations

• Create photo/video to be executed on Instagram and TikTok and other relevant social channels
• Recruit & collaborate with content creators and skincare prof. for ad hoc & franchise social content
• Closely monitor trends, feedback, and sentiment on our social channels to inform social content
• Work cross functionally with members of the Marketing, Education, and Digital teams to bring social content to life
• Adjust social content as needed to meet engagement, reach, website traffic, and follower goals

Responsibilities

• Primary responsibility is to create engaging video content on a daily basis for IG Reels, TikTok, etc.
• Collaborate with our audience to use UGC in our social campaigns/ paid social
• Provide new ideas on how to boost engagement rate on our platforms
• Facilitate online conversations with customers and respond to queries
• Measure and monitor all social listening
• Report on online reviews and feedback from customers and professional estheticians/dermatologists
• Develop an optimal posting schedule, considering web traffic and customer engagement metrics
• Stay up to date with changes in all social platforms ensuring maximum effectiveness
• Suggest new ways to attract prospective customers, like giveaways, or online events, co-brand partnerships, etc.

Qualifications

• Video content creation
• Expertise in social media platforms (i.e., Instagram, Facebook, Pinterest, TikTok).
• Ability to deliver creative content (image and video)
• In-depth knowledge of reporting social media engagement, conversation, social listening
• Familiarity with online marketing strategies and marketing channels
• Ability to gasp future trends in digital technologies and act proactively
• Excellent communication skills
• Multitasking and analytical skills
• BS degree in Marketing, New media, Design or relevant field

Working conditions

• Fast paced, high energy work environment.

Physical requirements

• Able to lift 10 lbs.
• Able to sit and stand for long periods of time.

Benefits Available:
7 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

ACCOUNTS PAYABLE MANAGER

Job Description

Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you're a high-energy, ambitious leader in your profession, we want to speak with you! Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies in our products. Our philosophy: Image Now, Age Later™

Job Purpose

Manage the Accounts Payable function and supervise Accounts Payable staff

Duties and responsibilities

• Develop, implement, and maintain policies and procedures for Accounts Payable and disbursements process; including process improvements and best practices
• Responsible for Inventory and Non-Inventory vendor invoice and payment processing ensuring proper GL coding, three-way match, and appropriate approvals
• Support staff in investigating and resolving invoice discrepancies
• Timely and accurate execution of weekly disbursements run including checks, credit card, and wires
• Establish effective communication with outside vendors and Image department heads
• Ongoing review of AP Aging Report for accuracy and to ensure accounts due not become past due
• Weekly review vendor statement reconciliations, open goods receipts, and open AP down payment reports to ensure the AP team is resolving open items promptly
• Month-end tasks including open PO status report, AP aging and AP accrual reconciliations
• Assist in the month end, quarter-end and year-end closing processes & G/L account reconciliations
• Process New Vendor and W-9 forms and complete New Vendor Verification Checklist
• Maintain monthly Accounts Payable KPI metrics
• Periodic review and maintenance of Vendor Master Data including vendor group code, duplicate and inactive vendors, missing data
• Perform special projects, tasks and other related duties as assigned
• Support monthly credit card reconciliation process and credit card receipt compliance

Qualifications

• Associate's Degree in Finance, Business or Accounting
• 4-6 years of related experience; or equivalent combination of education and experience
• Excellent mathematical, analytical and computational skills
• Experience working effectively with teams
• Experienced and skilled in reconciliations
• Ability to apply strong problem solving techniques
• Strong interpersonal, oral and written communication skills required
• Intermediate Microsoft Excel skills required - ability to create formulas including V-lookups a plus

Benefits Available:
7 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

SENIOR MARKETING MANAGER SOCIAL MEDIA, INFLUENCER & PR

Job Description

Image Skincare is seeking a charismatic individual who will champion the storytelling of our brand in order to drive the next stage of our growth journey on social media. This individual will design and implement consumer strategies through Social Media, Influencers & PR to boost cultural engagement and cultivate brand love while also translating these into social commerce. By defining IMAGE Skincare's owned content strategy you will help shape the voice of the brand globally and increase the size and engagement of our loyal communities and audiences, amplifying advocacy online and driving sales to our .com.

• Supports and executes the global social media strategy across multiple platforms. The individual is responsible for being an expert on social trends & metrics, content creation for social platforms
• Work with Ecommerce teams to identify growth opportunities both on- and offline, particularly in the realm of content to best bring the brand to life in terms of impact and resonance for our target segments
• Establish and keep track of KPls on all marketing initiatives to measure success of campaigns and strategies
• Growing brand awareness, foster community growth, and ultimately driving positive consumer perception within consumer minds and the skincare industry
• Obsessed with building epic campaigns, honing in on brand marketing and identity, building strong organic social strategy and partnering very closely with teams on all facets of influencer marketing

Responsibilities

• Oversee day-to-day operations on the brand's global social media presence, with a strong focus on Instagram, Facebook and TikTok and drive to .com
• Brief internal creative team and manage communication for global brand content and campaign assets ensuring cross-functional feedback that aligns with overarching strategy for key launches
• Work in partnership with 360/Go-To-Market strategy teams to execute fully loaded-launch campaigns including ideation, launch, monitoring, and analysis
• Develop consumer segmentation strategies for each campaign that drive overall brand objectives, qualified traffic to brand site and retailer com, and accelerate new customer acquisition by double digits
• Manage influencer activations from outreach to negotiation to agreement execution
• Assist in both daily requests and large volume sendouts for media and influencers
• Work hands-on with PR agency and influencer monitoring and measurement tools to measure results of activations, return on spend and justify new marketing actions

Must Have/Be

• BA/BS degree with 8 years + of related experience
• Deeply knowledgeable about social media marketing and beauty/skincare
• The manager will have experience running best-in-class social media campaigns, understand the rapidly changing social media landscape, and will have a vision for success in a very competitive market
• Attention to details. Every social post is an official statement from the brand. Our winning candidate will have a deep understanding of the business context and will make intelligent decisions that benefit the long-term value of our products and brand
• The candidate will also represent the social team in conversations with other departments, working closely with Marketing, PR, Product, Creative, Education, and Customer Service groups
• The manager will exhibit quick thinking, great calm, excellent taste, and a good sense of humor
• The successful manager will be someone who loves skincare and can speak naturally about the beauty business while understanding how to connect with our audience in noteworthy and innovative ways
• Charismatic and magnetic people-person

Work authorization:

• United States (Required)

Benefits Available:
7 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

SALES & TAX INTERN

If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™

This individual is responsible for supporting many aspects of the Sales and Use Tax function. This position encompasses assisting with and supporting state/local sales and use tax audits, processing and maintaining customer/vendor resale and exemption certificates, researching and performing taxability research and other duties as assigned. The successful candidate will possess strong problem-solving skills, work ethic, organizational skills, attention to detail, decision making skills, and the ability to work well with others.

Duties and responsibilities

• Assist with maintenance of sales & use tax exemption and resale certificates received from customers
• Review and validate customer exemption certificates in CertCapture
• Setup customer exemption certificates in Certcapture
• Communicate with customers to obtain valid exemption documentation
• Work with internal customers to support inquiries related to sales and use taxes
• Process Salesforce tax exemption approval requests
• Support sales & use tax audits
• Perform special projects, tasks and other related duties as assigned

Qualifications

• Bachelor's Degree in Finance, Business or Accounting
• 1-3 years of related experience; or equivalent combination of education and experience
• Excellent mathematical, analytical and computational skills
• Ability to work independently and as part of a team
• Ability to apply strong problem-solving techniques
• Strong interpersonal, oral and written communication skills required
• Strong analytical skills, with the ability and drive to solve problems and suggest proactive solutions
• Intermediate Microsoft Excel skills required- ability to create formulas including V-lookups a plus
• Experience with CertCapture is a plus

Benefits Available:
7 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

PACKAGING DESIGNER

Job Description

If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.
Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.
In this role, you will work on conceptualizing, managing and executing design solutions for primary and secondary packaging. You should be up to date on trends in the skincare industry and have the ability to view and adapt those trends to a professional skin care brand.
You should be a self-starter and highly motivated; capable of working independently but collaboratively with cross functional teams in a fast-paced environment.

Responsibilities:

• Research packaging and design trends
• Manage assigned projects, working with cross-functional teams and attending project meetings
• Create packaging design updates across all items with key specifications to meet project objectives
• Work closely with Regulatory to ensure compliance
• Develop and execute a packaging process that provides diligence and consistency to meet with global requirements
• Maintain file organization of packaging art files. Utilize control numbers
• Work with Senior Brand Manager to conceptualize and design from briefing to artwork release, managing gaining appropriate approvals from stakeholders along the way
• Assist with photography when necessary to support projects
• Create die lines if needed to develop renderings
• Oversee packaging development to pre-production samples, resolve production concerns
• Evaluate printed color and maintain consistency of brand colors on packaging
• Review artwork for release to print
• Prepare presentations for meetings
• Communicate with internal teams to keep projects moving and on schedule
• Create and maintain packaging style guidelines

Qualifications:

• Strong portfolio showing design skills and process
• Strong production skills, with an eye for detail
• Highly organized with ability to manage art files in a controlled process
• 5+ years of design experience. Packaging experience required
• Proficiency in Illustrator, InDesign, Photoshop, and a working knowledge of Powerpoint
• Visual Merchandising experience is a plus

Benefits Available:
7 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

BUSINESS DEVELOPMENT MANAGER

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide.

The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

*Mandatory Qualification: Licensed Esthetician Preferred
*Open territories include: Washington State

• In partnership with the Corporate Sales Office, identify and execute strategies to educate and obtain sales orders from dermatologists, plastic surgeons, spas; medical spas, and licensed Estheticians
• Meet with clients and prospects face-to-face at least 4 days per week to grow sales, facilitate training and handle service needs
• Identify and recommend new customer accounts and provide exceptional service and support to existing accounts for the purpose of taking sales orders
• Provide ongoing product and skincare training for the purpose of soliciting sales orders
• Support accounts with brand positioning and merchandising materials provided from Corporate
• Be the face of Image, demonstrating professionalism, Image brand expertise, as well as proactive contact and support of the territory

Duties and responsibilities

• Must be enthusiastic and motivated by sales and prospecting
• Embraces the notion of being a "road warrior" and travel daily throughout the territory to meet clients
• Enjoys the "hunt" of prospecting and able to produce outstanding results to grow the business
• Partner with RM & Corporate to strategize
• Participate in monthly, quarterly and annual planning with Corporate
• Meet and exceed sales order targets in assigned territory
• Utilize Salesforce and any other required tools as instructed
• Identify potential growth areas, identify and recommend new accounts to Corporate
• Prospect territory and grow existing business
• Achieve scorecard goals and targets
• Provide outstanding service to all accounts and prospective accounts
• Demonstrate expert product and ingredient knowledge
• Prepare and conduct training and educational seminars for the purpose of soliciting sales orders
• Participate in new hire training, corporate and regional sales meetings, new product training seminars and trade shows
• Frequent travel within assigned Territory – 80%+ of the time; some travel to regional and corporate office events
• Other duties as assigned

Qualifications

• Current Esthetic License preferred
• Knowledge of Image Skincare (experience with brand preferred)
• Live in major city - or not more than 30 minutes from major city in the territory
• Dependable transportation and a valid driver's license required
• Minimum of 2 years of proven sales experience in quota driven role with preference given to experience in dermatological, medical device, or specialty pharmaceutical sales
• Must have a substantial book of business within the specific territory to leverage for Image
• Excellent computer skills and knowledge utilizing CRM systems, such as Salesforce
• Strong business acumen and ability to understand market opportunities
• Excellent communication skills, both written and verbal
• Ability to thrive in a highly driven culture that is performance based, fast paced, and results oriented
• Must always maintain a high degree of integrity and be highly ethical

Benefits Available:
7 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

CUSTOMER CARE REPRESENTATIVE

Reports to: Director of customer relations
Job Purpose
The Customer Care Representative is responsible for handling all incoming calls and inquiries from customers. This includes placing orders, upselling, tracking orders, and product usage and product knowledge.

Duties and responsibilities

• Maintain a positive and professional attitude at all times with customers, co-workers and management
• Consistently provide each customer with a personal and unparalleled level of service with every call
• Handle all customer inquiries professionally and within company guidelines
• Ensure all accounts are documented accurately and accordingly with follow up completed as necessary
• Complete all work according to deadlines assigned by management
• Communicate to accounts over the phone any applicable specials or promotions
• Provide educational support to accounts over the phone and ensure all accounts have their local representative’s contact information

Qualifications

• Licensed esthetician preferred
• Prior sales experience is a PLUS!
• Prior customer service experience is a PLUS!
• Prior call center experience is a PLUS!
• Experience with and/or knowledge of Image Skincare products is a PLUS but not required
• MUST possess a friendly, courteous and positive attitude

Working conditions
This is a full time exempt status position. Monday through Friday with one hour given for lunch. This schedule may change according to business operation.

Physical requirements

• MS Word, Excel & Outlook knowledge
• Scan, fax, & perform internet searches
• Excellent verbal, written, and electronic communication skills
• Multi-task, prioritize, possess excellent follow through skills and meet deadlines
• Able to work independently or as a part of a team environment
• Strong problem solving and multi-tasking skills

Benefits Available:
7 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)