IMAGE Skincare is not only an exciting, innovative skin care line but is also an exciting place to work. We have positions available throughout the US and within our corporate office located in Lantana, FL. All open positions below are based out of our corporate office in Lantana, Florida

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

DIRECTOR OF ECOMMERCE

Job Description

If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™

Job Purpose

The Director of Ecommerce is responsible for leading all aspects of developing, implementing, managing and growing our direct-to-consumer channel (all ecommerce, D2C, Amazon and 3rd Party). The role is responsible for setting short and long term marketing objectives for the direct-to-consumer channel and for driving annual revenue growth to meet our financial plan. This role is accountable for knowing the brand’s consumer deeply in order to create engaging brand experiences. Key responsibilities will include digital advertising, social media promotional management and strategy as well as managing internal and external resources to develop compelling digital consumer content. This role will lead the direct-to-consumer ecommerce channel including graphic design, marketing and business analytics, e-mail campaigns, user experience, customer adoption of online ordering and web tool usage and site-related vendor management. This role is also responsible for the annual and long-term planning including alignment and articulation of brand strategy and tactics to deliver annual and long-term objectives. This role will report directly to our Chief Executive Officer.

Duties and Responsibilities

• Collaborate with marketing team to develop content that drives online revenue and customer engagement.
• Oversee and drive ROI via online marketing strategies to enhance customer experience and successfully attract and retain customers.
• Manage and motivate a team to help develop objectives, set goals maintain and grow consistently high performance levels to drive department and company success.
• Stay abreast with emerging ecommerce technology trends, evaluate business opportunities, recommend and execute new project initiatives.
• Develop and deliver regular reports on website metrics and benchmarks to company leadership.
• Develop and execute integrated marketing programs that include SEO, email marketing, and paid search.
• Demonstrate strong business acumen and collaboration skills to liaise with cross functional teams including IT, marketing, sales, operations, product development, and customer service.
• Highly strategic thinker who is able to balance short term business plan with the long term vision needed to advance in the changing B2B health care supplies industry.
• Leverage available data and insights to develop merchandising, marketing, promotional, product optimization recommendations, loyalty, conversions and basket value.

Qualifications

Minimum Requirements

• 6+ years of marketing experience and 4+ years of ecommerce experience.
• 2+ years managerial experience.

Critical Skills

• Previous experience with developing and managing B2B and/or B2C ecommerce marketing.
• Demonstrated ability to manage web site analytics tools
• Solid understanding of advanced web design and engineering (UX/UI, HTML, CSS,PHP, RUBY, Liquid, JAVA, PHYTON),
• Experience in creative and digital marketing applications
• Strong understanding of eCommerce and eProcurement platforms, content management systems (CMS) and IT technology required
• Proven ability to drive consumer engagement and conversion through social media
• Experience in partnering with cross-functional teams and or agency partners is required
• Excellent communication, presentation, collaboration and influencing skills
• Strong knowledge of developing and implementing email marketing, SEO, and paid search programs
• Excellent Microsoft Excel and PowerPoint skills
• Experience in Consumer Packaged Goods (CPG), Personal Care, Skincare or Beauty is preferred

Additional Knowledge & Skills

• Adobe Creative and marketing apps.
• Shopify+.
• Advanced MS Excel (Pivot tables, vlookups, charting).
• SAP B1.
• Salesforce.com.
• SQL data tools.
• SAP.

Benefits Available:
7 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

CUSTOMER CARE REPRESENTATIVE

Job description

If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™

Job Purpose

The Customer Care Representative is to offer exceptional customer support via phone, email, chat or text to customers who have questions, concerns or complaints as they relate to IMAGE Skincare and our products. It is the responsibility of the Customer Care Representative to be the voice of the brand and build a strong relationship with our accounts and customers

Duties and Responsibilities

• Make a deliberate display of proficiency by being positive and with a proactive personality in every communication with our customers.
• Support company directives to promote world class customer service and a skinspired attitude.
• Develop strong customer relationships through proper responses to customers through phone, e-mail, text and chat.
• Educate and promote monthly specials.
• Offer consultative sales approach.
• Manage the resolution process for all customer related issues received via incoming phone calls, e-mail or text.
• Calmly attempt to resolve and de-escalate any issues.
• Ensure management is aware of escalated account issues.
• Help identify trends in customer satisfaction or dissatisfaction.
• Maintain proficiency in using computer systems, phone systems and other common office equipment and software.
• Follow company policies and procedures as it relates to all customer service and sales processes.
• Follow company Employee Handbook policies.
• Esthetic licensed individuals required to maintain active license in the State of Florida.
• Adhere to assigned schedule start, end, break and lunch times.
• Maintain a positive and professional attitude always with customers, co-workers and management staff.
• Assist in outbound call campaigns.
• Provide assistance in order entry for Rep, tradeshow , web or event orders.
• Support on outbound call Campaigns.
• Perform other duties as assigned based on business needs.

Pay Structure and Requirements

• Meet upsell requirement of $350 per day.
• Attain an 80% or higher passing QA phone audit score.
• Complete cases within 24 hours of assignment.
• Answer 40 or more calls per day.
• 240 mins of talk time per day (unless assigned project out if the queue).
• All e-mail correspondence must be answered with 24 hours.
• Two 15 min breaks paid.
• 1 hour lunch (non-paid).
• Follow up on open cases and pending orders until resolved.
• Document and log every call in the salesforce CRM.
• Assist on web/trade show or event orders as needed.
• Hourly pay in accordance with company pay policies.
• Annual performance and salary evaluation.
• Knowledge of SAP and Sales Force software.
• Knowledge of phone systems software.

Qualifications

• Licensed Florida Esthetician.
• Minimum of 2 years customer service/admin/tele-sales experience.
• Strong verbal and written communication skills.
• Knowledge of Microsoft Word and Excel.
• Must have strong selling to customer needs ability.
• Must have exceptional interpersonal and organizational skills.
• Ability to work independently.
• Must be able to work weekends periodically throughout the year.
• Career oriented with a positive energetic attitude.
• Be comfortable using multiple computer programs including online database and internet-based systems.

Working conditions

• Works in a temperature controlled office environment.
• *Beginning October 1, 2021 begins hybrid schedule of 2 full days in the office and 3 days working remotely. Based on business needs there may be a requirement to come in on an additional day and will be discussed and scheduled ahead of time.

Physical requirements

• Ability to sit for long periods of time
• Ability to move around the call center floor periodically throughout the day.

Benefits Available:
7 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)

PACKAGING ENGINEER

If you're a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™.

Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide. The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™

As an integral member of the supply chain / Operations team this position is responsible to provide technical expertise in the use, and selection of packaging components. The Packaging engineer will use their engineering expertise to understand and resolve quality related issues associated with component packaging in the skin care industry. An ideal candidate will also have significant related experience and expertise in the cosmetic and OTC manufacturing environment. The packaging engineer will use their project management and manufacturing expertise to lead projects associated with product packing design and issue resolution. The packaging engineer will be familiar with and may personally conduct testing required to ensure our packaging meets global regulatory and use requirements. The Packaging engineer will support the NPD, Marketing and Quality teams as needed both in the selection of appropriate packaging, and in the resolution of packaging issues identified through the Image complaint process.

Duties and responsibilities

• Understand quality issues related to packaging, take to root cause and implement corrective actions in a manufacturing environment
• In the early stages of the new product development process, provide technical input to the Marketing teams during the early stages of packaging selection
• Work with the formulators and NPD team to ensure desired packaging is compatible with the product formulation
• Work closely with our contract manufacturers to ensure packaging compatibility line trials yield results suitable to Image internal standards
• Audit and select appropriate testing laboratories for the conduct of packaging compatibility studies including migration testing, food contact compatibility and leak testing of all packaging materials and components
• Set-up testing and monitor test activity providing progress reports to all interested parties
• Investigate and present alternative packaging options to Marketing and NPD that will meet global regulatory standards
• Obtain technical data from packaging vendors in support of package suitability and safety assessments to meet global regulatory requirements
• Lead the investigation of packaging issues with both the packaging vendor and contract manufacturer and report findings to the Operations, Customer Service and Marketing teams
• Provide technical support to resolve quality holds related to package failures
• Provide other tasks as requested to support the Operations and Supply Chain team
• Load and track supplier commitments
• Help structure, create and maintain bills of material as related to packaging requirements
• Assist in creation and tracking of packaging supplier and internal supply chain-related metrics
• Support, document and manage product specification changes
• Support in special projects and other duties as assigned

Qualifications

• Bachelor’s degree in an engineering discipline preferred; alternatively, bachelor’s degree in a scientific discipline
• 3 – 5+ years of experience with packaging components used in the skin care industry
• Know of food contact regulations and/or commensurate experience in testing packaging material for compliance with global regulations
• Ability to summarize technical data and prepare corresponding documents and reports
• Excellent written and oral communication skills
• Highly organized and detail oriented

Working conditions

• Ability to work in a fast paced, high energy environment

Physical requirements

• Able to lift 50 lbs
• Able to sit or stand for long periods of time
• Able to use appropriate test equipment as required

Benefits Available:
7 Paid Holidays
Medical, Dental, Vision and Life Insurance (after 30 days of employment)
401 (k) (after one year of service)
Employee Corporate Discount Program
PTO (Paid Time Off)