There are several ways to choose your products.

Our estheticians are here to help! They can answer any questions you may have or help you create a customized skincare regimen. click here to chat.

Find your perfect regimen by taking our skin quiz here.

Use our AI assistant for quick product questions by clicking on the messaging bubble on the bottom right hand corner of the web page.

You may shop by skin concern under our “Shop” tab in our navigation to browse products for particular concerns.

For the most personalized recommendations, you can also speak with an Esthetic Care representative by calling 1-800-796-7546.

Full ingredient lists for each product can be found under the “Ingredients” tab on any individual item’s product information page.

We recommend speaking with your healthcare professional to determine if you should use any of our products while pregnant.

Creating an account lets you easily view your order history, manage subscriptions, save shipping details, and enjoy a faster checkout experience. You’ll also receive insider access to new product launches, exclusive offers, and more. Start here.

Don't worry, if you have an active account and your email is recognized in our system, you can request your password by navigating to the My Account Page, and clicking on the "Forgot Password" link.

You can update your account information by Clicking Here or you can call one of our Esthetic Care representatives at 1-800-796-7546.

To change the address associated with your autoship replenishment service, please call one of our Esthetic Care representatives at 1-800-796-7546.

To Change Your Shipment: To change your delivery, sign in and access My Account, go to Subscriptions under Order Information and select your desired frequency.

To Cancel Your Shipment: Please inform us 24-hours in advance of your ship date. Simply sign in and access My Account, go to Subscribe and Save under Order Information and click Cancel. You will be prompted to confirm. Your Subscribe and Save will be cancelled, no future orders placed and you’ll be sent an email confirming your cancellation. Please allow up to 24 hours for any modifications or cancellations to be processed.

If you meant to cancel, but forgot to do so in time, please do not open the box, but simply write Return to Sender on it. Once we receive the return in our warehouse, your account will be credited.

Orders are typically processed and shipped within two business days. Please check your email for shipping and order confirmation. Your tracking number will be automatically emailed to you after your order has shipped. Registered users may also login to My Account to view order status and history.

All orders will generally ship within 1 business day from the day of order placement. During peak times orders may take 2-3 business days to ship from the day of order placement.

Orders are processed and shipped during regular business hours Monday through Friday, excluding major holidays. Orders placed over a weekend will ship the following business day.

In order to cancel your order please call into our Esthetic Care Center at 1-800-796-7546 to speak with one of our representatives M-F 9 AM to 6 PM EST. If you wish to cancel your order during hours we are closed please email our Esthetic Care Center at customercare@imageskincare.com.

First check on your front or back porch, or a neighbors house, as sometimes the carrier may leave the package hidden to prevent it from being stolen. If you have tried that and can't locate your package, please contact our Esthetic Care Center at 1-800-796-7546 for assistance with your missing package.

All orders will generally ship within 1 business day from the day of order placement. During peak times orders may take 2-3 business days to ship from the day of order placement.

Orders are processed and shipped during regular business hours Monday through Friday, excluding major holidays.

• Orders placed over a weekend will ship the following business day.
• All delivery times are based on business days.
• We do not ship to PO Boxes or Freight Forwarders.
• We do not ship to customers outside the continental U.S., AK and HI.
• AK and HI have different shipping options and pricing based on availability of services.

Delivery address changes after an order has already shipped will incur a “change of address” fee of $20. Carriers do offer other delivery options at no charge to pick up orders from one of their appointed facilities.

Visit the Shipping Policy here for more.

Imageskincare.com does not ship to customers outside the continental U.S., AK and HI.  For global access to IMAGE Skincare products please contact internationalinquiry@imageskincare.com

Standard US Shipping: Arrives within 5-7 business days. $5 Flat rate for orders under $75* (Qualifier may change during specific promotions)

Standard US Shipping: Arrives within 5-7 business days. Free Shipping for order of $75 or more (Qualifier to receive Free Shipping may change during specific promotions)

US - 3rd Day Shipping: Arrives within 3 business days. Calculated Rate at Checkout

US - 2nd Day Air: Arrives within 2-3 business days. Calculated Rate at Checkout

US - Next Day Air: Arrives within 1-2 business days. Calculated Rate at Checkout

Hawaii, Alaska:

Standard US Shipping: Please contact customercare@Imageskincare.com about shipping options to AK and HI. AK and HI have different shipping options and pricing based on availability of services.

No, at this time we do not ship to P.O. Box or APO/FPO addresses.

We sincerely apologize if you received any damaged items. Please contact our Esthetic Care Department at 1-800-796-7546 and one of our Esthetic Care representatives will be able to assist you with your replacement or you can email us at customercare@imageskincare.com.

All products in unopened, unused retail sizes may be returned within 30 days of initial purchase for a full refund of amount paid, if accompanied by a Return Management Authorization (RMA) number issued by the Customer Care Department at 1-855-791-5800. All shipping charges related to the approved return are the responsibility of the customer. Customer Care’s hours of operation are M-F 9AM – 6:00PM EST. Shipping fees paid on initial purchase are not eligible for refunds.

All return requests for qualified goods with a purchase date greater than 30 days of initial purchase may be returned if there is an expiration date of 1 year or more from the date of the RMA request. Returns for goods with a purchase date greater than 30 days will be subject to a restocking fee of 20% of the actual price paid for the products. All shipping costs associated with an approved RMA are the customer’s responsibility.

IMAGE Skincare does not accept returns or exchanges for items not purchased through IMAGE Skincare directly. All requests for returns or exchanges for products purchased at an authorized IMAGE Skincare partner should be directed to location where purchased. IMAGE Skincare licensed professional partners have their own individual return or exchange policies which are separate from ours. Additionally, if you purchase IMAGE Skincare products from unauthorized websites, retailers or other unauthorized sources, we will not honor returns, refunds or exchanges of any kind.

All returns must be sent to the attention of the RMA Department, with the RMA number written on the outside of the box and mailed to:

IMAGE Skincare:

ATTN: RMA Department

7130 Seacrest Blvd

Lantana, FL 33462

Returns will be processed within 10 days of receipt of shipment. Electronic correspondence will be sent to the main contact on the account when the return has been processed. For the status of your return please call our Customer Care Department at 1-855-791-5800, Monday through Friday 9:00 AM – 6:00 PM EST and have your account number and approve RMA number available for reference.

Once your return is received and inspected, refunds are typically processed within7–10 business days. Your bank or payment provider may require additional time to post the refund.

All items must be returned to the location or spa you purchased your IMAGE Skincare products from. We only accept returns for products purchased directly from IMAGE Skincare.