My Orders & Return Policy
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Don't worry, if you have an active account and your email is recognized in our system, you can request your password by navigating to the My Account Page, and then clicking on the "Forgot Password" link located under the "Returning Customers" section.
You can update your account information by Clicking Here or you can call one of our Esthetic Care representatives at 1-855-791-5800.
To change the address associated with your autoship replenishment service, please call one of our Esthetic Care representatives at 1-855-791-5800.
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Orders are typically processed and shipped within two business days. Please check your email for shipping and order confirmation. Your tracking number will be automatically emailed to you after your order has shipped. Registered users may also login to My Account to view order status and history.
Our orders are fulfilled quickly, please contact our Esthetic Care Center within 1 hour of your order being placed M-F 8:30 AM – 6 PM EST to see if one of our representatives are able to add that item to your order for you.
In order to cancel your order please call into our Esthetic Care Center at 1-855-791-5800 to speak with one of our representatives M-F 8:30 AM to 6 PM EST. If you wish to cancel your order during hours we are closed please email our Esthetic Care Center at firstname.lastname@example.org.
First check on your front or back porch or perhaps a neighbor's house, sometimes the carrier may leave hidden as to prevent your package from being stolen. If you have tried that and can't locate your package please contact our Esthetic Care Center at 1-855-791-5800 for assistance with your missing package.
Please contact the carrier directly to have your package either held or redelivered to another address. You can log into your IMAGE Skincare account to locate the tracking information for your order. If your order is being delivered by FedEx you can sign up for text alerts for your specific order by selecting the track your package link.
You can log into your IMAGE Skincare account to locate the tracking information for your order. If your order is being delivered by FedEx you can sign up for text alerts for your specific order by selecting the track your package link. Please contact the carrier directly to have your package either held or redirected to another address.
We are currently do not accept back orders for out of stock items.
You can log into your IMAGE Skincare account and go to my order history. Locate the order you are looking for an select print.
We do sincerely apologize if you received any damaged items. Please contact our Esthetic Care Department at 1-855-791-5800 and one of our Esthetic Care representatives will be able to assist you with your replacement or you can email us at email@example.com
IMAGE Skincare does not accept returns or exchanges for the Ormedic Balancing Lip, T-shirts, Trial Kits, Samples or any items sold as final sale. All other products in unopened, unused retail sizes may be returned within 30 days of initial purchase, if accompanied by a Return Management Authorization (RMA) number issued by the Esthetic Care Department at 1-855-791-5800. The customer will be responsible for all shipping charges. Qualified goods with a purchase date greater than 30 days, and with an expiration date of 1 year or more, will be subject to a restocking fee of 20% of the value of the goods in addition to the customer’s responsibility for shipping charges.
Exceptions apply only to product damaged in transit or errors made in shipping. Please contact the Esthetic Care Department within 48 hours of receipt of your order and an RMA number will be issued or replacement sent.
IMAGE Skincare only accepts returns for items bought directly from IMAGE Skincare. If you have a defective or damaged item purchased from an authorized IMAGE Skincare partner, please contact them directly for further assistance.
Yes, it would be our pleasure to send you the correct item. Please call our Customer Care department at 1-855-791-5800 within 30 days of your original order and one of our Esthetic Care Representatives will be happy to assist you.
All items must be returned to the location or spa your purchased your IMAGE Skincare products from. We only accept returns for products purchased directly from IMAGE Skincare.
For a complimentary skincare consultation at any time, we encourage you to take our online consultation here. For a more personalized consultation, we encourage you to speak with one of our highly trained Esthetic Care representative by calling 1-855-791-5800 during call business hours.
We accept the following forms of payment:
IMAGE Skincare is required to collect sales tax on the purchases made in the USA where applicable by state and/or local tax laws. If your order has more than one shipping address, sales tax will be applied to the individual items in your order based upon the specific ship-to destination.