FAQ

  • What is the Clean Clinical Club?+

    The Clean Clinical Club is IMAGE Skincare’s rewards program. You’ll earn points with each purchase and when you engage with the brand through activities like social sharing and referring a friend. Points can be used to redeem exclusive discounts. The more points you earn, the more you save. You’ll also get access to exclusive perks, like a birthday gift, special offers and more.

  • What if I already have an account?+

    No problem! It’s easy to join: Click Rewards in the top navigation bar or footer to enroll and start earning points today. Please note that if you already have an account, you are not enrolled automatically and must enroll on our website to start earning points with your purchases. Only purchases made after enrolling will qualify for reward points.

  • How do I earn points? +

    Enroll in the Clean Clinical Club rewards program and instantly earn 25 points. Click Rewards in the top navigation bar or footer to unlock all rewards. All qualifying purchases earn 1 point for every $1 spent. Follow us on Facebook, Instagram, TikTok and Pinterest or subscribe to our YouTube channel and earn 10 points per social activity. Tour the IMAGE Virtual Biosphere and earn 10 points. Visit our Pro Locator and earn 15 points. Complete our Skin Quiz and earn 25 points. Sign up for SMS and earn 25 points. Place three orders and earn 100 points. Celebrate your birthday with us and earn 25 points annually. Celebrate your IMAGE Anniversary with us and earn 25 points annually. Leave a product review on imageskincare.com or include a photo with your product review and earn 25 points per activity. You must be logged into your account to earn points. Points will be added automatically to your account. Please note you will only earn points one time after completing the following actions: Following @imageskincare on Facebook, following @imageskincare on Instagram, following @imageskincare on TikTok, following @imageskincare on Pinterest, subscribing to the @imageskincare YouTube channel, touring the IMAGE Virtual Biosphere, leaving a product review on imageskincare.com or uploading a photo with your product review on imageskincare.com.

  • How do I check my points balance?+

    Your reward balance is displayed when you log into your account.

  • How do I redeem points?+

    When points are earned, they will be available in your account along with discount code that can be used at checkout. You must be logged in to your account and check out with a minimum purchase of equal or greater than the reward value to redeem points. Points cannot be stacked with other discounts available online at the time of redemption.

  • Do my points expire?+

    Your points will expire after one year of inactivity. Inactivity is defined as not placing orders, not earning points or not redeeming points.

  • What happens if my order is returned or cancelled?+

    The points you used to redeem the discount will be added back to your rewards account.

  • Is there a limit to the number of points I can redeem?+

    You may redeem a maximum of 400 points ($20) per order. Any additional points will be saved in your account and can be redeemed with future orders. You must reach the next tier to qualify. For example, if you have 150 points, you can redeem 100 points and earn $5 off your purchase, but you must reach 200 points to earn $10 off.

  • I need help with my rewards account.+

    We’re here to help! Email us at customercare@imageskincare.com or chat us with any questions.

  • Full Terms & Conditions+

    Visit https://imageskincare.com/pages/terms-of-use and refer to the section titled Loyalty Program