IMAGE Skincare’s fulfillment centers are fully operational and functioning with orders shipping daily.
We care deeply about our employees and our professional community.
As a professional skincare, self-care and wellness brand, health and safety has always been at the heart of who we are, and we continue to ensure we are following all the local and federal recommendations.
IMAGE Skincare is committed to providing our professional community with innovative ways to keep your business running and you engaged with your clients. Below are some highlights of what we are doing to help support you throughout this time.
- Your product shipments are being packaged with the utmost adherence to our enhanced safety standards and providing free shipping on all orders until further notice.
- Customer support staff is working 100% remote during the hours of 9 AM – 6 PM EST through email, phone and chat Monday through Thursday. Our office is now closed Friday, Saturday and Sunday until further notice. These limited hours may cause a longer than usual hold time. Please be patient with us as we navigate through these times.
Due to the ever-changing environment our carriers of choice USPS and FEDEX are issuing updates about how and when they are delivering orders. You can view these updates here for FEDEX https://www.fedex.com/en-us/coronavirus.html and here for USPS https://www.usps.com/. Please follow the links provided for updates on your order.
For shipments mailed via FEDEX they offer a home delivery service you can register for free to use, this will allow you to receive updates, re-route packages, request for packages to be held and provide delivery instructions. We highly recommend you register for this service. You may register on their website at https://www.fedex.com/apps/fdmenrollment/.